Front Desk Receptionist/Patient Experience Coordinator

Part-Time Front Desk Receptionist / Patient Experience Coordinator
Schedule: Monday, Wednesday & Friday 8:30am - 5:00pm
Position Type: Part-Time
Location: Lakewood Ranch, FL
Do you light up a room the moment you answer the phone?

Do people tell you you’re warm, upbeat, and easy to talk to? If so, we’d love to meet you.

Adept Audiology is a premier privately owned hearing and balance practice serving Lakewood Ranch and Sarasota. We are known for exceptional care, strong patient relationships, and creating an experience that feels welcoming, supportive, and personal from the very first interaction.

We are seeking a front-facing, people-loving Patient Experience Coordinator to be the welcoming voice and face of our practice. This role is critical — you are often the first person a patient speaks with, and your warmth, confidence, and communication style help patients feel comfortable choosing our office for their care.

What You’ll Do
Answer phones with energy, confidence, and genuine warmth — helping patients feel at ease and excited to come into the office
Greet patients in person with a friendly, upbeat presence
Schedule appointments efficiently while educating and encouraging patients about next steps
Collect and enter patient information accurately into our EMR system
Manage payments and support front-office manager financial processes
Fax, scanning and document management
Verify insurance benefits as needed
Support smooth office flow and jump in to help wherever needed
Who You Are
Naturally bubbly, outgoing, and friendly
Comfortable talking on the phone and confident explaining information to patients
A strong communicator who enjoys connecting with people
Organized, reliable, and detail-oriented
Tech-comfortable and able to learn new systems quickly
Experience in a medical or professional front desk role is a plus — but personality and attitude matter most
Dependable and able to consistently work Monday, Wednesday, and Friday
Proactive and able to follow tasks through to completion
Preferred Experience
Previous medical, dental, audiology, or other healthcare front-office experience preferred
Experience with patient scheduling and check-in/check-out preferred
Experience verifying insurance benefits or speaking with insurance companies is a plus
Experience with medical billing terminology, CPT codes, or patient accounts is a plus
Familiarity with CounselEar or audiology practices is a plus, but not required
Bilingual English/Spanish strongly preferred
Why Adept Audiology
Our team and patients are truly the heart of our practice. We value compassion, integrity, and positive energy. If you want to be part of a supportive, energetic team and make a meaningful difference in people’s lives every day, we would love to hear from you.

Pay: $18.00 - $21.00 per hour
Ability to Commute:
Bradenton, FL 34211 (Required)
Work Location: In person