Front Desk Receptionist (Pediatric Office)

Overview
Join our pediatric healthcare team as a Front Desk Receptionist, where your energetic and welcoming presence will set the tone for an exceptional patient experience. In this role, you will serve as the first point of contact for families and visitors, ensuring smooth clinic operations through efficient scheduling, patient registration, and administrative support. Your proactive attitude and attention to detail will contribute to a caring environment that prioritizes patient confidentiality, accurate documentation, and seamless communication. This position offers an exciting opportunity to grow your medical administrative skills within a dynamic pediatric setting.

Responsibilities
Greet patients and visitors warmly, creating a friendly and professional atmosphere at the front desk
Manage appointment scheduling using EMR (Electronic Medical Records) systems
Verify patient insurance coverage and handle billing inquiries with accuracy
Maintain and organize medical records in compliance with HIPAA and clinical confidentiality policies
Answer multi-line phone systems with excellent phone etiquette; direct calls appropriately and take detailed messages
Support clinical staff by updating patient information, and managing electronic health records (EHR systems)
Requirements
Experience in a medical office or clinic environment, preferably in pediatrics or dental clinics
Strong computer skills with proficiency in Microsoft Office Suite and familiarity with EMR/EHR systems such as Epic and Athenahealth
Knowledge of health insurance processes
Ability to perform accurate 10-key typing and maintain meticulous documentation review standards
Excellent customer service skills combined with effective phone communication and professional demeanor
Bilingual abilities are highly valued to assist diverse patient populations
Prior experience with healthcare documentation is preferred
Understanding of clinical confidentiality policies and HIPAA compliance requirements
Join us in making a difference in children’s health by providing compassionate administrative support that keeps our pediatric office running smoothly. Your dedication will help create a welcoming environment where families feel cared for from the moment they walk through our doors!

Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Disability insurance
Free parking
On-the-job training
Paid time off
Paid training
Work Location: In person