Front Desk Receptionist

Job Title: Front Desk / Patient Care Coordinator – Acupuncture Clinic
Overview
Flow & Heal Acupuncture is a growing acupuncture clinic in Pleasanton, CA. We are looking for a friendly, reliable, and detail-oriented Front Desk / Patient Care Coordinator to support daily clinic operations and create a smooth, welcoming experience for patients.

This role is a good fit for someone who enjoys helping people, communicates well, stays organized, and is comfortable handling scheduling, patient communication, payments, and basic insurance-related tasks. Experience in a medical, dental, chiropractic, acupuncture, physical therapy, med spa, or wellness office is preferred, but we are willing to train the right person.

Responsibilities
Greet patients in a warm, professional, and welcoming manner
Answer phone calls, text messages, and emails
Schedule, reschedule, and confirm patient appointments
Assist with patient check-in and check-out
Collect patient information, including name, DOB, email, intake forms, and insurance card images
Help organize insurance verification information and communicate basic benefit details to patients
Collect payments, copays, and outstanding balances
Maintain accurate patient records in the scheduling/EHR system
Keep the front desk and waiting area clean, organized, and calm
Communicate schedule changes, patient concerns, and important updates to the provider
Assist with basic administrative tasks such as scanning, filing, data entry, and follow-up messages
Protect patient privacy and follow HIPAA guidelines
Support the overall flow of a small healthcare clinic
Skills / Qualifications
Friendly, professional, and patient-focused attitude
Strong English communication skills, both verbal and written
Mandarin/English bilingual ability is a strong plus
Reliable, punctual, and responsible
Detail-oriented and organized
Comfortable answering phones, sending texts, and communicating with patients
Comfortable collecting payments and discussing copays or balances professionally
Basic computer skills, including email, scheduling software, and data entry
Ability to multitask in a small clinic setting
Ability to stay calm and professional when patients have questions or concerns
Willingness to learn clinic procedures, insurance workflows, and patient communication scripts
Prior experience in a healthcare, dental, chiropractic, acupuncture, PT, med spa, wellness, or customer service setting is preferred
Experience with Jane App or other EHR/scheduling software is a plus
Insurance verification experience is a plus
Must be legally authorized to work in the United States
Pay: $20.00 - $24.00 per hour
Benefits:
Flexible schedule
Work Location: In person