full-time 21 days ago
Front Desk Receptionist/Referral Coordinator
Wellhaven Medical Clinic
5565 Grossmont Center Drive, La Mesa, CA 91942
20 - 24/hr
About the Practice
N/A Team Members
Epic Software
Office Tour & Photos
Job Description
Job Summary
We are seeking a dynamic and detail-oriented Front Desk Receptionist/Referral Coordinator to join our healthcare team! This vital role combines exceptional patient service with efficient administrative support, ensuring smooth clinic operations and seamless patient experiences. As the first point of contact, you will manage patient check-ins, coordinate referrals, and assist with medical records and documentation review.
Duties
Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out processes.
Schedule appointments using EMR (eClinicalWorks), ensuring accuracy and timeliness.
Verify insurance information, process referrals, and follow up on outstanding documentation to facilitate patient care continuity.
Maintain and update medical records in compliance with HIPAA (Health Insurance Portability and Accountability Act) confidentiality policies.
Review clinical documentation for completeness and accuracy, including CPT coding, ICD-10 coding, and care plan details.
Assist clinical staff by managing phone communication with patients, insurance companies, and external providers using professional phone etiquette.
Support medical billing processes by understanding health insurance coverage, Medicare requirements, and medical collection procedures.
Collaborate with team members to uphold clinical confidentiality policies and ensure compliance with healthcare regulations.
Qualifications
Familiarity with EMR/EHR systems such as Epic or eClinicalWorks is highly preferred.
Knowledge of medical terminology, CPT coding, ICD coding (ICD-10), and health insurance procedures including Medicare is helpful.
Excellent customer service skills with the ability to handle phone communication professionally and courteously.
Bilingual abilities are a plus to serve diverse patient populations effectively.
Strong computer skills for documentation review and reporting purposes.
Experience with medical billing, medical collection processes, and health information management is desirable.
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
Knowledge of clinical confidentiality policies and HIPAA regulations to protect patient privacy at all times.
Previous clinic or dental office experience is advantageous but not required; training will be provided for the right candidate.
Join our team as a Front Desk Receptionist/Referral Coordinator where your enthusiasm for helping others combined with your organizational talent will make a meaningful impact on patient care! This position offers valuable experience in healthcare administration within a supportive environment dedicated to professional growth and excellence.
Pay: $20.00 - $24.00 per hour
Expected hours: 20.0 – 30.0 per week
Work Location: In person
We are seeking a dynamic and detail-oriented Front Desk Receptionist/Referral Coordinator to join our healthcare team! This vital role combines exceptional patient service with efficient administrative support, ensuring smooth clinic operations and seamless patient experiences. As the first point of contact, you will manage patient check-ins, coordinate referrals, and assist with medical records and documentation review.
Duties
Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out processes.
Schedule appointments using EMR (eClinicalWorks), ensuring accuracy and timeliness.
Verify insurance information, process referrals, and follow up on outstanding documentation to facilitate patient care continuity.
Maintain and update medical records in compliance with HIPAA (Health Insurance Portability and Accountability Act) confidentiality policies.
Review clinical documentation for completeness and accuracy, including CPT coding, ICD-10 coding, and care plan details.
Assist clinical staff by managing phone communication with patients, insurance companies, and external providers using professional phone etiquette.
Support medical billing processes by understanding health insurance coverage, Medicare requirements, and medical collection procedures.
Collaborate with team members to uphold clinical confidentiality policies and ensure compliance with healthcare regulations.
Qualifications
Familiarity with EMR/EHR systems such as Epic or eClinicalWorks is highly preferred.
Knowledge of medical terminology, CPT coding, ICD coding (ICD-10), and health insurance procedures including Medicare is helpful.
Excellent customer service skills with the ability to handle phone communication professionally and courteously.
Bilingual abilities are a plus to serve diverse patient populations effectively.
Strong computer skills for documentation review and reporting purposes.
Experience with medical billing, medical collection processes, and health information management is desirable.
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
Knowledge of clinical confidentiality policies and HIPAA regulations to protect patient privacy at all times.
Previous clinic or dental office experience is advantageous but not required; training will be provided for the right candidate.
Join our team as a Front Desk Receptionist/Referral Coordinator where your enthusiasm for helping others combined with your organizational talent will make a meaningful impact on patient care! This position offers valuable experience in healthcare administration within a supportive environment dedicated to professional growth and excellence.
Pay: $20.00 - $24.00 per hour
Expected hours: 20.0 – 30.0 per week
Work Location: In person
Requirements
• Administrative experience
• Medical scheduling
• Medical terminology
• HIPAA
• Records management
• Medical scheduling
• Medical terminology
• HIPAA
• Records management
About Wellhaven Medical Clinic
Wellhaven Medical Clinic is committed to addressing the root causes of health concerns while providing compassionate care for current symptoms. They offer a holistic approach combining preventive, screening, and therapeutic medicine to ensure optimal wellness.