Front Desk Receptionist

Job Summary:
Responsible for overseeing the front desk including greeting patients, answering phones, administrative tasks, and scheduling patients.

Duties and Responsibilities:
Maintains a professional demeanor at all times and adheres to the office policies and procedures.

Greets patients and checks them in for their appointments.

Schedules patient appointments over the phone or in person.

Answers incoming phone calls in a polite and professional manner.

Makes appointment reminder calls to patients the day before their appointment. Confirms that the insurance policy in EHR is accurate. Informs patient of copays due and balances owed.

At appointment arrivals, patient demographics are checked (address, phone number), verified insurance card is scanned, and updates it when necessary. Copays/balances are collected.

Keeps patient appointments on schedule by communication.

Ensures availability of treatment information by uploading and retrieving patient records.

Maintains the reception area and lobby to ensure it is clean and tidy.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Monitors and manages incoming faxes, messages, correspondence from patients.

Maintains office supplies inventory and equipment by checking stock to determine inventory level, anticipating needed supplies and providing a list to the practice manager to order.

Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

Other administrative duties as assigned.

Qualifications and Skills:
Ability to multitask and manage time effectively
Excellent customer service skills
Organizational skills
Proficient with Google Docs and EMR proficient (Practice Fusion).

Attention to detail
Ability to effectively communicate
Previous medical office administrative experience
Previous Medical Assisting experienced preferred, but not required
Working Conditions/Physical Demands:
Frequent standing/bending/kneeling for extended periods of time.

Must be able to lift 25 pounds.

Pay: $20.00 - $24.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Professional development assistance
Work Location: In person