Front Desk Receptionist/ Treatment Coordinator

Patient Services Representative – Treatment Coordinator
Exeter, NH | Full-Time | 4-Day Work Week
Dental Arts of Exeter is looking to add an experienced Patient Services Representative / Treatment Coordinator to our busy, patient-focused practice. If you're organized, friendly, confident communicating with patients, and enjoy helping people understand and move forward with their dental care, we'd love to hear from you!

Responsibilities
Greet and check patients in and out
Answer incoming phone calls and assist patients with questions
Schedule, reschedule, and confirm appointments
Verify dental insurance benefits and assist with insurance-related questions
Collect patient payments and accurately post payments
Maintain accurate and up-to-date patient records
Review and communicate patient balances and estimated out-of-pocket costs
Support the daily flow and organization of the front office
Communicate effectively with doctors, assistants, hygienists, and other team members
Meet with patients to review and discuss recommended treatment plans
Clearly explain recommended dental treatment, fees, insurance benefits, and estimated patient portions
Help patients understand their treatment options and answer questions in a friendly, professional manner
Present treatment plans and help patients feel comfortable moving forward with recommended care
Coordinate scheduling of treatment based on the patient's needs and the doctor's recommendations
Review financing and payment options with patients when applicable
Follow up with patients who have unscheduled or incomplete treatment
Maintain an accurate treatment follow-up/unscheduled treatment list
Contact patients by phone, text, or other approved communication methods regarding outstanding treatment
Work closely with the clinical team to ensure treatment plans are accurate and clearly communicated
Qualifications
2+ years of dental administrative experience preferred
Previous treatment coordination experience is strongly preferred
Dental insurance verification and benefit knowledge is a plus
Excellent communication, customer service, and organizational skills
Comfortable discussing dental treatment and fees with patients
Confident communicating with patients both in person and by phone
Ability to work independently while being a strong team player
Detail-oriented and able to manage multiple priorities in a busy dental environment
Dental Assistants looking to transition into a front-office/treatment coordination role are encouraged to apply
Compensation & Benefits
$25–$30/hour, based on experience
4-day work week
Dental care for employees
Family dental discounts
401(k) with employer match
Paid vacation & sick time
Opportunities for advancement and professional growth
Supportive, team-oriented work environment
Schedule
Monday : 7:40 AM–5:20 PM
Tuesday: 7:40 AM–5:20 PM
Wednesday: 7:40 AM–4:20 PM
Thursday : 7:40 AM–3:20 PM
Join a practice that values teamwork, exceptional patient care, and investing in its employees. Apply today to become part of the Dental Arts of Exeter team!

Pay: $25.00–$30.00 per hour
Benefits:
401(k)
Health insurance reimbursement
Opportunities for advancement
Paid time off
Work Location: In person
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Benefits:
Employee discount
Paid time off
Experience:
Customer service: 3 years (Required)
Dental office: 1 year (Preferred)
Work Location: In person