full-time 7 days ago
Front Desk Receptionist/Treatment Coordinator
Audubon Family Dental
Conshohocken, PA 19428
20 - 26/hr
About the Practice
N/A Team Members
Eaglesoft Software
Office Tour & Photos
Job Description
Job Summary
We are seeking a dynamic and organized Front Desk Receptionist/Treatment Coordinator to join our healthcare team. This vital role combines front desk responsibilities with treatment coordination, ensuring a seamless experience for patients from check-in to post-visit follow-up. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, with a passion for providing exceptional patient service. You will serve as the first point of contact for patients and visitors, managing appointments, medical records, and insurance processes while supporting clinical staff with administrative tasks. This position offers an exciting opportunity to be an integral part of a compassionate healthcare environment dedicated to quality care and efficient operations.
Responsibilities
Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently.
Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth, coordinating with clinical staff to optimize daily workflow.
Verify patient insurance coverage, process payments, and handle medical billing and collections in compliance with HIPAA regulations.
Maintain and update patient records, review documentation for accuracy, and ensure confidentiality according to clinical confidentiality policies.
Assist with treatment coordination by explaining care plans, collecting necessary documentation, and preparing patients for procedures or follow-up visits.
Answer multi-line phone systems professionally, providing excellent customer service while directing calls appropriately.
Manage electronic health records (EHR) systems efficiently, including eClinicalWorks or similar platforms, ensuring accurate data entry and record management.
Support clinical staff with administrative tasks such as filing medical records, reviewing documentation, and managing appointment reminders.
Handle inquiries related to health insurance benefits like Medicare or Medicaid and assist patients with billing questions or concerns.
Perform general clerical duties including typing reports, filing documents, using Microsoft Office tools, and performing 10-key typing tasks swiftly and accurately.
Requirements
Proven experience in a medical office setting or healthcare environment with front desk or administrative support responsibilities.
Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; clinic experience is highly preferred.
Familiarity with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding practices for accurate documentation review.
Excellent customer service skills with the ability to communicate effectively over the phone and in person; bilingual abilities are a plus.
Solid understanding of health insurance processes including Medicare and Medicaid billing procedures; knowledge of HIPAA compliance is essential.
Proficient computer skills including Microsoft Office Suite; capable of handling multiple tasks efficiently in a fast-paced environment.
Strong organizational skills with attention to detail in managing medical records and documentation review processes.
Ability to maintain professionalism under pressure while adhering to clinical confidentiality policies.
Previous clinic or dental office experience is preferred; familiarity with medical terminology and health information management is advantageous.
Join our team to make a meaningful difference in patients’ lives by providing outstanding administrative support in a vibrant healthcare setting!
Pay: $20.00 - $26.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
We are seeking a dynamic and organized Front Desk Receptionist/Treatment Coordinator to join our healthcare team. This vital role combines front desk responsibilities with treatment coordination, ensuring a seamless experience for patients from check-in to post-visit follow-up. The ideal candidate will be energetic, detail-oriented, and possess excellent communication skills, with a passion for providing exceptional patient service. You will serve as the first point of contact for patients and visitors, managing appointments, medical records, and insurance processes while supporting clinical staff with administrative tasks. This position offers an exciting opportunity to be an integral part of a compassionate healthcare environment dedicated to quality care and efficient operations.
Responsibilities
Greet patients and visitors warmly, ensuring a positive first impression while managing check-in and check-out procedures efficiently.
Schedule appointments accurately using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth, coordinating with clinical staff to optimize daily workflow.
Verify patient insurance coverage, process payments, and handle medical billing and collections in compliance with HIPAA regulations.
Maintain and update patient records, review documentation for accuracy, and ensure confidentiality according to clinical confidentiality policies.
Assist with treatment coordination by explaining care plans, collecting necessary documentation, and preparing patients for procedures or follow-up visits.
Answer multi-line phone systems professionally, providing excellent customer service while directing calls appropriately.
Manage electronic health records (EHR) systems efficiently, including eClinicalWorks or similar platforms, ensuring accurate data entry and record management.
Support clinical staff with administrative tasks such as filing medical records, reviewing documentation, and managing appointment reminders.
Handle inquiries related to health insurance benefits like Medicare or Medicaid and assist patients with billing questions or concerns.
Perform general clerical duties including typing reports, filing documents, using Microsoft Office tools, and performing 10-key typing tasks swiftly and accurately.
Requirements
Proven experience in a medical office setting or healthcare environment with front desk or administrative support responsibilities.
Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; clinic experience is highly preferred.
Familiarity with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding practices for accurate documentation review.
Excellent customer service skills with the ability to communicate effectively over the phone and in person; bilingual abilities are a plus.
Solid understanding of health insurance processes including Medicare and Medicaid billing procedures; knowledge of HIPAA compliance is essential.
Proficient computer skills including Microsoft Office Suite; capable of handling multiple tasks efficiently in a fast-paced environment.
Strong organizational skills with attention to detail in managing medical records and documentation review processes.
Ability to maintain professionalism under pressure while adhering to clinical confidentiality policies.
Previous clinic or dental office experience is preferred; familiarity with medical terminology and health information management is advantageous.
Join our team to make a meaningful difference in patients’ lives by providing outstanding administrative support in a vibrant healthcare setting!
Pay: $20.00 - $26.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• Administrative experience
• HIPAA
• Multi-line phone systems
• Organizational skills
• Typing
• HIPAA
• Multi-line phone systems
• Organizational skills
• Typing
About Audubon Family Dental
A Family Dental Care Center is dedicated to providing modern, innovative dental care to the communities of Norristown and Conshohocken in Pennsylvania. With a focus on advanced technology like cone beam x-ray imaging and custom implant placement guides, our practice ensures precise diagnosis and treatment for our patients.