full-time 7 days ago
Front Desk Receptionist/ Treatment Plan Coordinator
Dunkirk Dental Associates
10845 Town Center Boulevard, Dunkirk, MD 20754
22 - 26/hr
About the Practice
N/A Team Members
Eaglesoft Software
Office Tour & Photos
Job Description
Job Overview – Front Desk / Treatment Plan Coordinator
The Front Desk / Treatment Plan Coordinator is a key member of the dental team responsible for providing an excellent first impression, ensuring smooth office operations, and guiding patients through their treatment journey. This role combines front desk administrative duties with treatment coordination to support both the clinical team and patients.
Key Responsibilities:
Patient Relations & Front Desk Duties
Greet patients warmly and manage check-in/check-out processes.
Answer phone calls, schedule appointments, confirm visits, and manage the office calendar.
Maintain accurate patient records and update insurance and contact information.
Handle correspondence with referring offices as needed.
Treatment Coordination
Present treatment plans clearly to patients, ensuring they understand procedures, costs, and timelines.
Review insurance benefits and explain coverage and out-of-pocket estimates.
Coordinate financial arrangements, assist with payment plans, and collect payments.
Support patients in scheduling recommended treatment and ensuring follow-through.
Insurance & Financial Management
Verify dental/medical insurance coverage and benefits prior to appointments.
Submit pre-authorizations and claims; track approvals and denials.
Provide detailed cost breakdowns for patients and assist with billing questions.
Team Support
Collaborate with doctors, assistants, and hygienists to ensure seamless patient care.
Communicate effectively with referring offices for records, referrals, and follow-ups.
Maintain a professional, organized, and patient-focused environment.
Skills & Qualifications:
Strong communication and customer service skills.
Ability to explain treatment and financial information in a clear, empathetic manner.
Organizational skills with attention to detail and accuracy.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
On-the-job training
Paid time off
Ability to Commute:
Dunkirk, MD 20754 (Preferred)
Work Location: In person
The Front Desk / Treatment Plan Coordinator is a key member of the dental team responsible for providing an excellent first impression, ensuring smooth office operations, and guiding patients through their treatment journey. This role combines front desk administrative duties with treatment coordination to support both the clinical team and patients.
Key Responsibilities:
Patient Relations & Front Desk Duties
Greet patients warmly and manage check-in/check-out processes.
Answer phone calls, schedule appointments, confirm visits, and manage the office calendar.
Maintain accurate patient records and update insurance and contact information.
Handle correspondence with referring offices as needed.
Treatment Coordination
Present treatment plans clearly to patients, ensuring they understand procedures, costs, and timelines.
Review insurance benefits and explain coverage and out-of-pocket estimates.
Coordinate financial arrangements, assist with payment plans, and collect payments.
Support patients in scheduling recommended treatment and ensuring follow-through.
Insurance & Financial Management
Verify dental/medical insurance coverage and benefits prior to appointments.
Submit pre-authorizations and claims; track approvals and denials.
Provide detailed cost breakdowns for patients and assist with billing questions.
Team Support
Collaborate with doctors, assistants, and hygienists to ensure seamless patient care.
Communicate effectively with referring offices for records, referrals, and follow-ups.
Maintain a professional, organized, and patient-focused environment.
Skills & Qualifications:
Strong communication and customer service skills.
Ability to explain treatment and financial information in a clear, empathetic manner.
Organizational skills with attention to detail and accuracy.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
On-the-job training
Paid time off
Ability to Commute:
Dunkirk, MD 20754 (Preferred)
Work Location: In person
Requirements
• Empathy
• Finance
• Dental receptionist
• Office phone management
• Detailing
• Finance
• Dental receptionist
• Office phone management
• Detailing
About Dunkirk Dental Associates
Dunkirk Dental Associates is a team of experienced dental professionals dedicated to improving and maintaining your oral health. They offer individualized care using the latest treatments, ensuring a comfortable and stress-free experience for their patients.