Front Desk Receptionist

COVID vaccine will be required unless medical / religious exemption. Seeking a Medical Receptionist with pediatric experience for a busy pediatric office in Hopewell Junction, NY.

Organizational Duties and Responsibilities
Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality service and patient satisfaction
Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.

Complete annual corporate compliance training
Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
Ensure and/or remain in compliance with local, state and federal regulation
Essential Tasks, Duties and Responsibilities
Phone Responsibilities
Make appointments in a timely fashion, keeping patient preference to clinician and patient preference to time of day in mind when making the appointment
Take messages about medical questions to send to the nurse
Connecting patient to the nurse when there is an urgent need or when the patient is returning a call
Check in responsibilities
Greet patients when they approach the front desk and ask for their name and appointment time
Verify address, insurance, email address and phone number in NextGen
Collect patient copays and balances in form of check, cash, or credit card
Check out responsibilities
Mark patient checked out
Make follow up appointment when necessary
Collect copayments and balances in the form of check, cash, or credit card
Distribute stickers as requested
General front desk responsibilities
Maintain a smiling face and a positive attitude when interacting with patients
Be aware at what is going on at all of the front desk positions, offer to help if needed
Maintain HIPAA confidentiality and sensitivity when talking to or about patients
Help with calling for appointments reminders and rescheduling
Demonstrate excellence in both internal and external customer service
Pay: $20.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person