Front Desk Receptionist

Orthopedic Spine & Injury Center
Front Office/Receptionist Job Description
Qualified applicants must have at least two years of professional experience as a medical receptionist with the ability to multi-task. Bilingual Spanish speaker is a plus.

Position Summary: Full-time position to work in Medical office with responsibilities to include:
Greet all patients and visitors
Patient scheduling, appointment confirmations and communicating appointment instructions
Answering and directing phone calls, taking and forwarding messages
Checking in patients, taking their pictures for the EMR
Collecting and recording patient insurance and third-party information
Collecting and recording patient payments and charges
Maintenance of patient accounts by obtaining, recording and updating personal and financial information
Daily patient chart preparation
Patient online and in-office form management
Medical record input via scanning and/or data entry
Facilitation of incoming and outgoing office faxes
Maintaining and Ordering Office Supplies
Maintaining reception area
Overseeing office maintenance requests
Contributing to team effort by accomplishing related tasks as needed
Facilitating opening and closing of clinic
Prepare, sort, and distribute mail
Protect patients' rights by maintaining confidentiality of personal and financial information
Prepare and maintain examination and treatment areas, assisting and escorting patients to the exam room
Perform complete intake process as specified by Physician and/or Physician Assistant, interviewing patients and recording patient’s medical information and histories
Enter and maintain Electronic Health Records information
Recognize and appropriately respond to occasional emergency situations
Report significant changes in patient condition or other pertinent patient information to the Physician and/or PA
Provide patient education as directed, (DME, CPM, Bracing, etc)
Following provider instructions, demonstrate accurate, timely and efficient follow through with pharmacy refills, scheduling out of clinic procedures, obtaining, reporting, and tracking of lab results, leaving phone messages, and distributing faxes
Working directly with Physicians, Physicians Assistant and Clinical staff
Responding to patient phone calls
Medical Office Skills and Qualifications:
Candidate Skills and Qualifications: Prior Medical Office Experience a MUST; Health Insurance Claims and Authorization; Electronic Health/Medical Records and Practice Management (eClinicalWorks preferred); Microsoft Word and Excel; Telephone Skills; Customer Service Skills; Time Management Skills; Professionalism; Ability to Multi-Task; Attention to Detail; Quality Focus; Strong written, verbal and communication skills a must
Working Conditions:
Fast paced environment. Constant interaction with physicians and patients
Must be able to stand, pivot and walk frequently throughout the day
Compensation and Benefits: Competitive Salary with full benefits, including participation in Health Insurance Plan, Dental Plan, Vision Plan, 401K Plan with matching, Paid Holidays and Paid Vacation
Education Level: High School Diploma/GED
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Health savings account
Paid time off
Vision insurance
Experience:
Medical receptionist: 1 year (Required)
Work Location: In person