Front Desk Receptionist - Wilmington, NC

Overview:

Front Desk Receptionist - Wilmington, NC

Atlantic Dermatology is hiring a full-time Front Desk Receptionist for our Wilmington, NC office. This role is ideal for someone who enjoys working directly with patients, managing front office responsibilities, and helping create a welcoming, organized experience in a busy outpatient setting. As a key member of the front desk team, you’ll support patient scheduling, check-in/check-out, patient communication, insurance-related front office tasks, and daily office flow.

Schedule: Monday - Friday | Full-time | 40 hours per week

About Anne Arundel Dermatology

Anne Arundel Dermatology has been a trusted leader in medical, surgical, and cosmetic dermatology for more than 50 years. With 300+ providers and 110+ locations across 7 states, we are committed to delivering high-quality, patient-centered care while continuing to grow across the Mid-Atlantic and Southeast.

Responsibilities:
Why Join Our Team?

This is a great opportunity to join a collaborative dermatology practice and play an important role in the patient experience. Our front desk team helps keep the office running smoothly by providing excellent customer service, supporting administrative workflows, and ensuring patients feel welcomed and cared for from the moment they arrive.

What You’ll Do

Greet patients in a friendly, professional, and welcoming manner

Complete patient check-in and check-out

Schedule appointments and assist with referrals

Answer incoming calls, take accurate messages, and direct calls appropriately

Enter and update patient demographics, insurance, and other registration information

Review patient charts for completeness, accuracy, and required signatures

Collect copays, balances, and other patient payments

Track patient flow in the reception area and communicate with patients as needed

Assist with billing- and insurance-related front office tasks

Maintain patient records, incoming correspondence, and other administrative documentation

Help manage office supply and product inventory as needed

Run end-of-day reports and balance payment totals when closing

Other duties assigned as deemed necessary by management

Qualifications:
Qualifications

High school diploma or GED required

1+ year of experience in a medical office, front desk, patient access, or medical receptionist role preferred

Prior dermatology experience is a plus

Experience working in a fast-paced outpatient or specialty practice preferred

Skills & Competencies

Strong customer service, communication, and interpersonal skills

Ability to multitask and stay organized in a busy medical office environment

Working knowledge of HIPAA and patient confidentiality standards

Experience answering multi-line phones and managing appointment scheduling

Comfortable collecting patient payments and handling front office administrative tasks

Intermediate computer skills, including EMR/practice management systems

Strong attention to detail and time management skills

Ability to work both independently and collaboratively as part of a team

Ability to travel to and provide coverage for other local offices as needed

Physical Requirements

Prolonged periods of sitting, with occasional standing, walking, stooping, and reaching

Manual dexterity sufficient to operate a computer, keyboard, phone, copier, and other office equipment

Ability to lift and carry up to 30 pounds as needed

Licensure/Certifications/Education:

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

Medical, Dental & Vision insurance – effective 1st of the month after date of start

Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire

Company provided Basic Life/AD&D insurance

Paid time off

Paid holidays

Retirement Savings account

Employee discount on cosmetic services and products