full-time 15 days ago
Front Desk Representative / Medical Receptionist – Franklin, OH (On-Site)
Anonymous Office
Franklin, OH 45005
From 18/hr
About the Practice
6 Team Members
Dentrix Software
Job Description
Franklin Dental Care & Dentures is not your average, slow-paced dental office. As the only Medicaid dental provider within a 30-mile radius, we operate a high-volume, fast-paced, and operationally unforgiving environment. We challenge the stigma of Medicaid dental care by delivering top-tier technology and exceptional care to patients who truly need it.
We are looking for a Front Desk Representative who brings massive energy, sharp detail orientation, and thick skin. In this role, you will be the face of the office and the absolute backbone of our patient coordination, scheduling, and insurance verification workflows.
This is a position of high responsibility. We operate with strict systems and clear protocols—there is zero room for guesswork or unreliability. If you love structure, thrive under high-volume pressure, and want to genuinely impact a community, you will scale with us.
What You’ll Do (Core Operations):
Act as the air traffic control for patient check-ins, check-outs, and digital routing workflows.
Manage heavy inbound phone lines and use clear, controlled communication to de-escalate frustrated or anxious patients.
Coordinate our Medicaid insurance verification processes and manage pre-authorizations across provider portals (Delta/CareSource, DentaQuest, Skygen, etc.).
Keep the schedule completely optimized and packed to meet our precision daily production targets.
Execute strict compliance protocols daily, ensuring flawless data entry and patient record hygiene under HIPAA guidelines.
What We Require (Non-Negotiable):
Absolute Reliability: Excellent attendance history is mandatory. "On time" means early here.
Grit & Emotional Regulation: The ability to stay calm, professional, and completely steady when the clinic gets chaotic or a patient is upset.
Schedule Realism: You must be consistently available to work 2 Saturdays per month (non-admin rotation).
Commute Reality: You must live within a realistic commutable distance to Franklin, OH (maximum 30–60 minutes).
Coachability: A high velocity for learning new software systems (like Dentrix Ascend and 1Password) and a desire for direct, transparent feedback.
Pay: From $18.00 per hour
Application Question(s):
This position requires being consistently available to work 2 Saturdays per month on a rotating basis. Are you able to meet this requirement?
We operate a high-volume, fast-paced Medicaid dental practice that handles 20–30 busy patients a day. Have you ever worked in an environment with high phone volume and fast patient flow?
Are you comfortable navigating cloud-based practice management systems, and do you have experience using platforms like Dentrix Ascend, Gusto, or Google Workspace?
Ability to Commute:
Franklin, OH 45005 (Required)
Work Location: In person
We are looking for a Front Desk Representative who brings massive energy, sharp detail orientation, and thick skin. In this role, you will be the face of the office and the absolute backbone of our patient coordination, scheduling, and insurance verification workflows.
This is a position of high responsibility. We operate with strict systems and clear protocols—there is zero room for guesswork or unreliability. If you love structure, thrive under high-volume pressure, and want to genuinely impact a community, you will scale with us.
What You’ll Do (Core Operations):
Act as the air traffic control for patient check-ins, check-outs, and digital routing workflows.
Manage heavy inbound phone lines and use clear, controlled communication to de-escalate frustrated or anxious patients.
Coordinate our Medicaid insurance verification processes and manage pre-authorizations across provider portals (Delta/CareSource, DentaQuest, Skygen, etc.).
Keep the schedule completely optimized and packed to meet our precision daily production targets.
Execute strict compliance protocols daily, ensuring flawless data entry and patient record hygiene under HIPAA guidelines.
What We Require (Non-Negotiable):
Absolute Reliability: Excellent attendance history is mandatory. "On time" means early here.
Grit & Emotional Regulation: The ability to stay calm, professional, and completely steady when the clinic gets chaotic or a patient is upset.
Schedule Realism: You must be consistently available to work 2 Saturdays per month (non-admin rotation).
Commute Reality: You must live within a realistic commutable distance to Franklin, OH (maximum 30–60 minutes).
Coachability: A high velocity for learning new software systems (like Dentrix Ascend and 1Password) and a desire for direct, transparent feedback.
Pay: From $18.00 per hour
Application Question(s):
This position requires being consistently available to work 2 Saturdays per month on a rotating basis. Are you able to meet this requirement?
We operate a high-volume, fast-paced Medicaid dental practice that handles 20–30 busy patients a day. Have you ever worked in an environment with high phone volume and fast patient flow?
Are you comfortable navigating cloud-based practice management systems, and do you have experience using platforms like Dentrix Ascend, Gusto, or Google Workspace?
Ability to Commute:
Franklin, OH 45005 (Required)
Work Location: In person
Requirements
• Dentrix
• Medical scheduling
• HIPAA
• Dental receptionist
• Managing patient records
• Medical scheduling
• HIPAA
• Dental receptionist
• Managing patient records