Front Desk Representative -Ruidoso, New Mexico Sierra Blanca Primary Care

Job Title: Administrative Assistant, Front Desk -Primary Care
Location: Sierra Blanca Primary Care, located at 208 Porr Dr. Ruidoso, NM 88345
Status: Full-Time, Monday-Thursday, 8am-6pm
Non-Exempt
Bi-lingual preferred not necessary
Sierra Blanca Primary Care Is Now Part of Duke City Primary Care!

The name and people Ruidoso patients know are now supported by one of New Mexico's growing primary care networks.

Our commitment remains the same: accessible, compassionate healthcare from providers who understand the communities they serve.

The Administrative Assistant, Front Desk is the first point of contact between patients and Duke City Cares. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The Administrative Assistant, Front Desk primary purpose is to provide daily administrative support for staff, patients, families, and/or visitors. Job responsibilities include greeting patients and office operations, such as answering telephones, printing, copying, faxing, scanning, collecting/processing payments, and ensuring accuracy of data entry when obtaining patient information.

Job Responsibilities:
Required to fulfill on-call shifts as needed, demonstrating flexibility and responsiveness to address any emergent issues or escalations promptly
Greeting and welcoming patients
Completing patient registration process by inputting patient demographics and financial information and may include follow up on any missing or incorrect information with patients
Verifying insurance eligibility and relaying relevant information on payment, billing, and collection processes and policies
Notifying, explaining, and collecting co-pays, deductibles, and co-insurance as appropriate
Obtaining signatures on all required documents
Handling all forms of payment including cash and maintaining a balanced drawer
Answering non-medical patient questions and providing information
Maintaining and organizing the waiting room/lobby area.

Retrieving and faxing/mailing medical records
Answering calls and taking messages
Checking voicemail messages
Maintaining a clean, neat, and organized work area
Functioning as an effective team member
Performing other duties as assigned
Education, Experience, and Licensing Requirements:
Completion of or equal to one year of relevant work experience and/or customer service in a healthcare setting
High School Diploma
Understanding and verification of medical insurance
Ability to work independently and with the public in a high-pressure environment
Ability to escort or transport patient by wheelchair when appropriate
Ability to work all shifts as needed
Basic computer skills. Types 25 words per minute with data entry accuracy
Pass criminal background check and accurately process money transactions
Detail oriented with excellent interpersonal communication skills
Medical billing experience and familiarity with basic medical terminology preferred
Physical Demands Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
To maintain a positive attitude in a busy, team-based environment
Ability to multitask and prioritize appropriately while maintaining appropriate organization
Behavioral Demands/Requirements:
Provide customer service in accordance with clinic mission and CORE values Possess excellent written and verbal communication and good telephone skills.

Can organize and coordinate multiple tasks
Strong ethics and a high level of personal and professional integrity
Very good interpersonal relationship skills, can communicate respectfully with peers, patients and customers
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Application Question(s):
Do you have experience with medical insurance verification?

Have you worked in medical office ?

Do you know or related to a Duke City employee? If so, please provide name and relationship.

Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person