full-time 2 months ago
Front Desk Representative
Multidisciplinary Medical Practice
Yonkers, NY 10704
21 - 23/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
We are seeking a friendly, professional, and detail-oriented Front Desk Representative to join our busy multidisciplinary medical practice. The Front Desk Representative serves as the first point of contact for patients and visitors, providing exceptional customer service while ensuring efficient front-office operations. The ideal candidate will thrive in a fast-paced healthcare environment, possess strong organizational skills, and demonstrate a commitment to delivering an outstanding patient experience.
Essential Duties and Responsibilities Patient Reception & Customer Service
Greet patients, visitors, and vendors in a courteous and professional manner.
Create a welcoming and positive patient experience.
Answer incoming telephone calls and direct inquiries appropriately.
Assist patients with questions regarding appointments, forms, insurance, and office policies.
Address patient concerns professionally and escalate issues when necessary.
Patient Registration & Scheduling
Register new patients and update existing patient demographic information.
Verify patient insurance coverage and obtain required referrals and authorizations.
Schedule, reschedule, and cancel appointments across multiple specialties.
Confirm upcoming appointments and communicate scheduling changes to patients.
Collect and enter accurate patient information into the Electronic Medical Record (EMR) system.
Administrative Duties
Check patients in and out efficiently and accurately.
Collect co-pays, deductibles, outstanding balances, and issue receipts.
Maintain patient records and scan documentation into the EMR system.
Process incoming and outgoing correspondence, faxes, and medical records requests.
Maintain organized filing systems and ensure documentation accuracy.
Assist with daily administrative and clerical functions as assigned.
Team Collaboration
Communicate effectively with physicians, nurse practitioners, nurses, medical assistants, and administrative staff.
Coordinate patient flow to ensure timely appointments and efficient office operations.
Support practice initiatives to improve patient satisfaction and office efficiency.
Participate in staff meetings and training programs.
Compliance & Confidentiality
Maintain patient confidentiality in accordance with HIPAA regulations.
Follow all practice policies, procedures, and compliance standards.
Ensure accurate handling of patient information and financial transactions.
QualificationsRequired Qualifications
High School Diploma or GED required.
Minimum of 1 year of customer service, receptionist, administrative, or healthcare office experience.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency with computers and Microsoft Office applications.
Professional demeanor and customer-focused attitude.
Ability to work effectively in a high-volume, fast-paced environment.
Preferred Qualifications
Previous experience in a medical office, physician practice, or healthcare setting.
Familiarity with Electronic Medical Record (EMR/EHR) systems.
Knowledge of medical terminology.
Experience with insurance verification and patient registration.
Bilingual (English/Spanish) preferred.
Required Skills & Competencies
Exceptional customer service and interpersonal skills.
Strong attention to detail and accuracy.
Ability to handle confidential information with discretion.
Excellent time management and problem-solving abilities.
Ability to prioritize multiple tasks and maintain productivity under pressure.
Dependable, punctual, and team-oriented.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Frequent use of computers, telephones, and office equipment.
Ability to occasionally lift up to 20 pounds.
Ability to communicate effectively in person and by telephone.
Work Schedule
Full-Time Position
Monday through Friday
Occasional overtime or schedule adjustments may be required based on practice needs.
Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off (PTO)
Paid holidays
Retirement savings plan
Professional development opportunities
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
Reports To: Practice Manager/Office Manager
Department: Front Office Operations
Employment Type: Full-Time, Non-Exempt
Pay: $21.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Paid time off
Tuition reimbursement
Work Location: In person
Essential Duties and Responsibilities Patient Reception & Customer Service
Greet patients, visitors, and vendors in a courteous and professional manner.
Create a welcoming and positive patient experience.
Answer incoming telephone calls and direct inquiries appropriately.
Assist patients with questions regarding appointments, forms, insurance, and office policies.
Address patient concerns professionally and escalate issues when necessary.
Patient Registration & Scheduling
Register new patients and update existing patient demographic information.
Verify patient insurance coverage and obtain required referrals and authorizations.
Schedule, reschedule, and cancel appointments across multiple specialties.
Confirm upcoming appointments and communicate scheduling changes to patients.
Collect and enter accurate patient information into the Electronic Medical Record (EMR) system.
Administrative Duties
Check patients in and out efficiently and accurately.
Collect co-pays, deductibles, outstanding balances, and issue receipts.
Maintain patient records and scan documentation into the EMR system.
Process incoming and outgoing correspondence, faxes, and medical records requests.
Maintain organized filing systems and ensure documentation accuracy.
Assist with daily administrative and clerical functions as assigned.
Team Collaboration
Communicate effectively with physicians, nurse practitioners, nurses, medical assistants, and administrative staff.
Coordinate patient flow to ensure timely appointments and efficient office operations.
Support practice initiatives to improve patient satisfaction and office efficiency.
Participate in staff meetings and training programs.
Compliance & Confidentiality
Maintain patient confidentiality in accordance with HIPAA regulations.
Follow all practice policies, procedures, and compliance standards.
Ensure accurate handling of patient information and financial transactions.
QualificationsRequired Qualifications
High School Diploma or GED required.
Minimum of 1 year of customer service, receptionist, administrative, or healthcare office experience.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency with computers and Microsoft Office applications.
Professional demeanor and customer-focused attitude.
Ability to work effectively in a high-volume, fast-paced environment.
Preferred Qualifications
Previous experience in a medical office, physician practice, or healthcare setting.
Familiarity with Electronic Medical Record (EMR/EHR) systems.
Knowledge of medical terminology.
Experience with insurance verification and patient registration.
Bilingual (English/Spanish) preferred.
Required Skills & Competencies
Exceptional customer service and interpersonal skills.
Strong attention to detail and accuracy.
Ability to handle confidential information with discretion.
Excellent time management and problem-solving abilities.
Ability to prioritize multiple tasks and maintain productivity under pressure.
Dependable, punctual, and team-oriented.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Frequent use of computers, telephones, and office equipment.
Ability to occasionally lift up to 20 pounds.
Ability to communicate effectively in person and by telephone.
Work Schedule
Full-Time Position
Monday through Friday
Occasional overtime or schedule adjustments may be required based on practice needs.
Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off (PTO)
Paid holidays
Retirement savings plan
Professional development opportunities
Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
Reports To: Practice Manager/Office Manager
Department: Front Office Operations
Employment Type: Full-Time, Non-Exempt
Pay: $21.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Paid time off
Tuition reimbursement
Work Location: In person
Requirements
• Administrative experience
• Organizational skills
• Teamwork
• Time management
• Availity
• Organizational skills
• Teamwork
• Time management
• Availity
About Multidisciplinary Medical Practice
Saint Joseph's Medical Center is a renowned healthcare facility in Yonkers, New York, providing a wide range of medical services including Aquablation Therapy, Cancer Care, Cardiology, Orthopedic Surgery, and Mental Health and Addiction Recovery Services.
Position Closed
This job is no longer accepting applications.