Front Desk Staff

Front Desk Patient Coordinator – Oral Surgery
Hourly Position with Opportunity for Full-Time Salaried Advancement
Rome Oral Surgery & Implant Center
Rome, Georgia
About Our Practice
Rome Oral Surgery & Implant Center is a locally owned oral and maxillofacial surgery practice serving Rome, Floyd County, and the surrounding Northwest Georgia community.

We are building a patient-centered practice based on compassion, clinical excellence, safety, integrity, teamwork, and exceptional service. We are looking for a motivated Front Desk Patient Coordinator who wants more than simply a receptionist position—we are looking for someone interested in learning, taking ownership of responsibilities, and potentially growing into a long-term career with our practice.

The selected candidate will initially join our team as an hourly employee. A team member who demonstrates excellent performance, reliability, professionalism, initiative, and leadership potential may have the opportunity to transition into a full-time salaried position with performance-based bonus opportunities as the practice grows.

Position Overview
The Front Desk Patient Coordinator plays an essential role in both the patient experience and the daily operations of our practice.

You will be one of the first people our patients and referring dental offices interact with. The ideal candidate should therefore be warm, compassionate, professional, organized, and comfortable communicating with patients both in person and over the telephone.

This position will initially focus on front-office operations, scheduling, patient communication, referral coordination, insurance verification, and financial coordination.

For a motivated candidate, we are also willing to provide training in dental insurance billing and revenue-cycle management, creating the potential for advancement into a Billing Coordinator or other administrative leadership position.

Primary Responsibilities
Responsibilities may include:
Warmly greeting patients and families
Checking patients in and out
Answering incoming telephone calls promptly and professionally
Scheduling consultations, surgical procedures, postoperative visits, and emergency appointments
Maintaining an efficient and productive clinical schedule
Confirming appointments and following up with patients
Receiving and processing referrals from general dentists and specialists
Communicating professionally with referring dental offices
Obtaining referral forms, radiographs, medical records, and other necessary information
Entering and maintaining accurate patient demographic and insurance information
Verifying dental and medical insurance benefits when applicable
Assisting with insurance preauthorizations and predeterminations
Preparing treatment estimates
Discussing financial policies and expected patient portions
Collecting copays, deductibles, treatment deposits, and outstanding balances
Maintaining accurate documentation of patient communications
Scanning and organizing patient records and documents
Protecting patient confidentiality and following HIPAA requirements
Working closely with the surgeon, office manager, clinical assistants, and other administrative team members
Helping maintain an organized, efficient, and welcoming office
Participating in team meetings, training, and practice-improvement initiatives
Opportunity to Learn Dental Billing
For candidates interested in developing their administrative career, this position can provide exposure and training in the financial side of a specialty dental practice.

Depending upon performance and aptitude, responsibilities may gradually expand to include:
Dental insurance claim submission
Electronic claims management
Insurance payment posting
Patient payment posting
Reviewing EOBs
Following up on outstanding insurance claims
Correcting rejected or denied claims
Accounts receivable management
Patient balance follow-up
Coordination of benefits
Insurance fee schedules
PPO insurance processes
Revenue-cycle management
Reporting and monitoring outstanding AR
A team member who develops proficiency in these areas may have the opportunity to advance into a Billing Coordinator position.

Career Growth Opportunity
We want this position to provide a genuine pathway for professional advancement.

The successful candidate will begin as an hourly employee while learning our practice, systems, patients, and workflow.

Based on demonstrated performance and the evolving needs of the practice, there may be an opportunity to transition into a:
Full-Time Salaried Patient Coordinator / Billing Coordinator
with additional responsibilities and performance-based bonus opportunities.

Advancement would be based on factors such as reliability, attendance, professionalism, patient service, accuracy, productivity, teamwork, ability to work independently, insurance/billing competency, leadership, and contribution to the overall success of the practice.

Advancement is performance-based and is not guaranteed after a predetermined period of employment.

What We Are Looking For
Our ideal candidate is someone who:
Genuinely enjoys helping patients
Is warm, compassionate, and approachable
Communicates professionally and confidently
Provides excellent customer service
Is dependable and punctual
Is highly organized and detail-oriented
Takes ownership of responsibilities
Can multitask while maintaining accuracy
Remains calm in a busy clinical environment
Is comfortable discussing treatment costs and collecting payments
Works well as part of a team
Takes initiative rather than waiting to be told what to do
Accepts feedback professionally
Wants to learn new skills
Is comfortable with computers and technology
Is interested in developing a long-term career in dental practice administration
Takes pride in helping a small, locally owned practice grow
Qualifications
Required
High school diploma or equivalent
Excellent verbal communication skills
Strong written communication skills
Professional telephone etiquette
Strong organizational skills
Basic computer proficiency
Attention to detail
Dependable attendance and punctuality
Ability to maintain confidentiality and comply with HIPAA requirements
Preferred
Previous dental or medical front-office experience
Dental insurance verification experience
Dental billing or claims experience
Experience discussing treatment estimates and patient financial responsibility
Experience scheduling dental or surgical procedures
Knowledge of dental terminology
Familiarity with CDT codes
Experience with dental practice-management software
Experience in oral surgery or another dental specialty
Previous oral surgery experience is preferred but not required.

We are willing to train an exceptional candidate who has the right personality, work ethic, professionalism, attention to detail, and willingness to learn.

What We Value
Compassionate Patient Care
Every patient should feel respected, heard, and cared for.

Excellence
We take pride in doing things correctly and continuously improving.

Patient Safety
Quality and safety always come before convenience.

Integrity
We are honest and accountable in our interactions with patients, coworkers, and referring offices.

Teamwork
Excellent patient care requires an excellent team.

Reliability
Patients and coworkers need to know they can depend on us.

Communication
We communicate clearly, professionally, and respectfully.

Ownership Mentality
We value team members who identify problems, propose solutions, and take pride in the success of the entire practice.

Growth
We want employees who are interested in learning and developing new skills as the practice grows.

Compensation and Advancement
Initial position: Hourly employee
Competitive hourly compensation based on experience
On-the-job training
Opportunity to learn specialty dental administration
Opportunity to learn dental insurance and billing
Potential performance-based bonuses as applicable
Potential advancement based on performance and practice needs
Future advancement opportunity:
For an exceptional employee who demonstrates strong performance and takes on greater responsibility, there may be an opportunity to transition to a:
Full-Time Salaried Position + Performance-Based Bonus
Potential future responsibilities may include billing coordination, insurance management, accounts receivable, treatment coordination, referral management, administrative leadership, or other practice-management functions.

Schedule
This position is expected to work primarily during regular weekday office hours. Exact hours may vary depending on the surgical schedule and needs of the practice.

Reliability and flexibility are important because our schedule is centered around providing excellent patient care.

Why Join Rome Oral Surgery & Implant Center?

This is an opportunity to join a locally owned specialty practice during an important period of growth.

We are looking for someone who wants to grow with the practice, rather than simply fill a front-desk position.

The right person can begin by mastering patient coordination and front-office operations and gradually develop expertise in:
Front Desk → Insurance → Billing → Revenue Cycle → Practice Administration
As the practice grows, we want excellent employees to have opportunities to grow professionally with it.

We believe that taking excellent care of our team helps our team take excellent care of our patients.

How to Apply
Please submit your resume along with a brief response addressing:
Why are you interested in joining an oral surgery practice?

What does excellent patient service mean to you?

What previous dental, medical, insurance, or billing experience do you have?

Are you interested in learning dental insurance billing and revenue-cycle management?

Are you interested in potentially growing into a full-time salaried position with increased responsibility?

Qualified candidates will be contacted for an interview.

Rome Oral Surgery & Implant Center
21 John Maddox Drive
Rome, GA 30165
office@romegaoralsurgery.com
Pay: $18.00 - $24.00 per hour
Work Location: In person