full-time 21 days ago
Front Desk
Palmer Smiles
1225 Liberty St, Springfield, MA 01104
25 - 28/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Benefits:
Employee discounts
Flexible schedule
Paid time off
Training & development
FRONT DESK REPRESENTATIVE – DENTAL PRACTICE
Position: Front Desk Representative / Dental Receptionist
Employment Type: Part -time/Full-Time
Experience Required: 3–5 years of dental front-desk experience
Position Summary
We are seeking an experienced, organized, and detail-oriented Front Desk Representative to join our dental practice. The ideal candidate will have 3–5 years of hands-on experience working at the front desk of a dental practice and have a strong understanding of dental terminology, insurance, treatment coordination, scheduling, and practice management systems.
The candidate must be comfortable working independently, managing a busy doctor's schedule, communicating professionally with patients and insurance companies, and handling multiple responsibilities while maintaining accuracy and attention to detail.
Key Responsibilities
Patient Scheduling & Doctor's Schedule
Manage and maintain the doctor's daily and future schedules efficiently.
Schedule new and existing patients according to treatment needs and practice protocols.
Coordinate appointments for consultations, restorative procedures, hygiene, emergencies, and follow-up visits.
Optimize the doctor's schedule to minimize gaps and maximize productivity.
Confirm appointments and follow up with patients regarding missed or canceled appointments.
Coordinate treatment appointments based on doctor recommendations and treatment plans.
Handle emergency appointments appropriately and efficiently.
Dental Insurance & Pre-Determinations
Verify patient dental insurance eligibility and benefits.
Accurately understand and interpret dental insurance plans, limitations, exclusions, deductibles, annual maximums, waiting periods, and frequency limitations.
Prepare and submit insurance pre-determinations / pre-authorizations for recommended treatment.
Follow up on pending pre-determinations and document responses in the patient's account.
Communicate insurance information and estimated patient portions clearly to patients.
Work with insurance companies regarding claims, benefits, denials, and payment inquiries.
Maintain accurate insurance information in the practice management system.
Insurance Knowledge
The candidate should be experienced working with major dental insurance plans, including but not limited to:
MassHealth
Delta Dental
Aetna Dental
Blue Cross Blue Shield Dental
Cigna Dental
Guardian
MetLife
UnitedHealthcare Dental
Principal
And other PPO and government dental plans
Experience with Massachusetts dental insurance plans and MassHealth dental benefits is strongly preferred.
Dental Knowledge
The ideal candidate should be well-versed in common dental terminology, procedures, and treatment planning, including:
Preventive care and hygiene
Periodic exams and comprehensive exams
X-rays and imaging
Fillings/restorations
Crowns and bridges
Root canals
Extractions
Dentures and partial dentures
Implants
Implant restorations
Oral surgery
Periodontal procedures
Night guards
Emergency dental treatment
Treatment plans and sequencing
Candidate should be able to understand doctor treatment plans and appropriately schedule patients based on the recommended procedures.
Computer & Practice Management Systems
Strong computer skills and ability to learn and use dental practice management software.
Experience with dental software such as Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, or similar systems preferred.
Accurately enter and update patient information.
Maintain electronic patient records.
Generate and review practice reports.
Run daily, weekly, and monthly reports as required by management.
Monitor schedules, production, collections, outstanding balances, and other front-office metrics.
Perform data entry accurately and efficiently.
Employee discounts
Flexible schedule
Paid time off
Training & development
FRONT DESK REPRESENTATIVE – DENTAL PRACTICE
Position: Front Desk Representative / Dental Receptionist
Employment Type: Part -time/Full-Time
Experience Required: 3–5 years of dental front-desk experience
Position Summary
We are seeking an experienced, organized, and detail-oriented Front Desk Representative to join our dental practice. The ideal candidate will have 3–5 years of hands-on experience working at the front desk of a dental practice and have a strong understanding of dental terminology, insurance, treatment coordination, scheduling, and practice management systems.
The candidate must be comfortable working independently, managing a busy doctor's schedule, communicating professionally with patients and insurance companies, and handling multiple responsibilities while maintaining accuracy and attention to detail.
Key Responsibilities
Patient Scheduling & Doctor's Schedule
Manage and maintain the doctor's daily and future schedules efficiently.
Schedule new and existing patients according to treatment needs and practice protocols.
Coordinate appointments for consultations, restorative procedures, hygiene, emergencies, and follow-up visits.
Optimize the doctor's schedule to minimize gaps and maximize productivity.
Confirm appointments and follow up with patients regarding missed or canceled appointments.
Coordinate treatment appointments based on doctor recommendations and treatment plans.
Handle emergency appointments appropriately and efficiently.
Dental Insurance & Pre-Determinations
Verify patient dental insurance eligibility and benefits.
Accurately understand and interpret dental insurance plans, limitations, exclusions, deductibles, annual maximums, waiting periods, and frequency limitations.
Prepare and submit insurance pre-determinations / pre-authorizations for recommended treatment.
Follow up on pending pre-determinations and document responses in the patient's account.
Communicate insurance information and estimated patient portions clearly to patients.
Work with insurance companies regarding claims, benefits, denials, and payment inquiries.
Maintain accurate insurance information in the practice management system.
Insurance Knowledge
The candidate should be experienced working with major dental insurance plans, including but not limited to:
MassHealth
Delta Dental
Aetna Dental
Blue Cross Blue Shield Dental
Cigna Dental
Guardian
MetLife
UnitedHealthcare Dental
Principal
And other PPO and government dental plans
Experience with Massachusetts dental insurance plans and MassHealth dental benefits is strongly preferred.
Dental Knowledge
The ideal candidate should be well-versed in common dental terminology, procedures, and treatment planning, including:
Preventive care and hygiene
Periodic exams and comprehensive exams
X-rays and imaging
Fillings/restorations
Crowns and bridges
Root canals
Extractions
Dentures and partial dentures
Implants
Implant restorations
Oral surgery
Periodontal procedures
Night guards
Emergency dental treatment
Treatment plans and sequencing
Candidate should be able to understand doctor treatment plans and appropriately schedule patients based on the recommended procedures.
Computer & Practice Management Systems
Strong computer skills and ability to learn and use dental practice management software.
Experience with dental software such as Dentrix, Dentrix Ascend, Open Dental, Eaglesoft, or similar systems preferred.
Accurately enter and update patient information.
Maintain electronic patient records.
Generate and review practice reports.
Run daily, weekly, and monthly reports as required by management.
Monitor schedules, production, collections, outstanding balances, and other front-office metrics.
Perform data entry accurately and efficiently.
About Palmer Smiles
Palmer Smiles Dentistry, led by Dr. Divya Mudumba, is dedicated to providing compassionate, comfort-focused dental care for children and families. With a focus on holistic health and access to care, the practice offers personalized services that cater to all ages and needs, while also engaging in impactful outreach programs to promote oral health and confident smiles in underserved communities.