full-time 1 day ago
Front Desk/ Treatment Coordinator
Smiles Of Canada
Ottawa, ON
23–28/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Job Description:
Smiles of Canada is currently seeking an experienced, professional, and patient-focused Front Desk Receptionist / Treatment Coordinator to join our dental office in Ottawa.
The ideal candidate is organized, detail-oriented, and confident communicating with patients while managing daily front desk operations efficiently. This role is essential in creating a positive patient experience and ensuring smooth coordination between patients, the clinical team, and office administration.
Location:
Ottawa, Ontario
Responsibilities:
Welcome and assist patients in a warm and professional manner
Answer phone calls, emails, and patient inquiries
Schedule, confirm, and manage appointments efficiently
Perform patient recall calls and follow-ups
Coordinate treatment plans and explain financial arrangements to patients
Follow up with patients regarding pending treatment and continuation of care
Book and manage hygiene appointments and recalls
Prepare and submit insurance estimates and claims
Handle billing, payments, and account follow-ups
Maintain accurate patient records and data entry
Coordinate with doctors and the clinical team to ensure smooth daily operations
Support overall office organization and patient flow
Requirements:
2–3 years of dental front desk or treatment coordinator experience required
Experience with dental software such as Oryx or similar systems is preferred
Strong knowledge of insurance estimates, billing, and claims processing
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
CPR certification is an asset
Fluent in English (spoken and written)
Additional languages are considered an asset
What We Offer:
Supportive and professional team environment
Opportunity for growth and long-term career development
Competitive compensation based on experience
How to Apply:
Please submit your resume to: hr@smilesofcanada.com
Pay: $23.00-$28.00 per hour
Benefits:
On-site parking
Paid time off
Application question(s):
Do you have 2–3 years of dental front desk experience?
Do you have experience with recalls and patient follow-ups?
Are you familiar with Oryx or similar dental software?
Experience:
dental front desk: 2 years (required)
Work Location: In person
Smiles of Canada is currently seeking an experienced, professional, and patient-focused Front Desk Receptionist / Treatment Coordinator to join our dental office in Ottawa.
The ideal candidate is organized, detail-oriented, and confident communicating with patients while managing daily front desk operations efficiently. This role is essential in creating a positive patient experience and ensuring smooth coordination between patients, the clinical team, and office administration.
Location:
Ottawa, Ontario
Responsibilities:
Welcome and assist patients in a warm and professional manner
Answer phone calls, emails, and patient inquiries
Schedule, confirm, and manage appointments efficiently
Perform patient recall calls and follow-ups
Coordinate treatment plans and explain financial arrangements to patients
Follow up with patients regarding pending treatment and continuation of care
Book and manage hygiene appointments and recalls
Prepare and submit insurance estimates and claims
Handle billing, payments, and account follow-ups
Maintain accurate patient records and data entry
Coordinate with doctors and the clinical team to ensure smooth daily operations
Support overall office organization and patient flow
Requirements:
2–3 years of dental front desk or treatment coordinator experience required
Experience with dental software such as Oryx or similar systems is preferred
Strong knowledge of insurance estimates, billing, and claims processing
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to work efficiently in a fast-paced environment
CPR certification is an asset
Fluent in English (spoken and written)
Additional languages are considered an asset
What We Offer:
Supportive and professional team environment
Opportunity for growth and long-term career development
Competitive compensation based on experience
How to Apply:
Please submit your resume to: hr@smilesofcanada.com
Pay: $23.00-$28.00 per hour
Benefits:
On-site parking
Paid time off
Application question(s):
Do you have 2–3 years of dental front desk experience?
Do you have experience with recalls and patient follow-ups?
Are you familiar with Oryx or similar dental software?
Experience:
dental front desk: 2 years (required)
Work Location: In person
Requirements
• Customer service
• CPR Certification
• English
• Dentrix
• Epic
• CPR Certification
• English
• Dentrix
• Epic
About Smiles Of Canada
Smiles of Canada is a modern and welcoming dental clinic with locations in Brandon, Gander, Torbay, Grand Falls, Milton, Mississauga, and Grimsby. They offer personalized dentistry including emergency dentistry, sedation dentistry, and cosmetic dentistry. Their experienced family dentist provides quality care for patients of all ages.