full-time 15 days ago
Front Desk/Treatment Coordinator
Appleseed Dental
23 Mill Street, Leominster, MA 01453
19 - 25/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Position Title: Front Desk Receptionist / Treatment Coordinator
Reports To: Office Manager & Doctor
Position Summary
We are seeking a friendly, organized, and motivated Front Desk Receptionist with Treatment Coordinator responsibilities to join our growing dental team. This position is the first point of contact for our patients and plays a key role in delivering exceptional customer service while helping patients understand and move forward with recommended treatment plans.
Responsibilities
Front Desk Duties
Greet patients warmly and create a welcoming office environment.
Answer incoming phone calls and assist patients with scheduling needs.
Schedule, confirm, and manage patient appointments.
Verify and update patient demographic and insurance information.
Check patients in and out efficiently.
Collect copayments, balances, and payments at time of service.
Maintain patient records and ensure HIPAA compliance.
Handle correspondence, emails, and patient inquiries.
Assist with recall and reactivation efforts.
Treatment Coordinator Duties
Present treatment plans and discuss recommended dental care with patients.
Review financial arrangements and payment options.
Verify insurance benefits and provide accurate treatment estimates.
Help patients understand insurance coverage and out-of-pocket costs.
Coordinate appointments for complex or phased treatment plans.
Follow up with patients who have unscheduled treatment.
Work closely with providers to ensure treatment acceptance and patient satisfaction.
Track treatment plan completion and production goals.
Qualifications
Previous dental office experience preferred.
Knowledge of dental terminology and procedures.
Experience with dental software such as Eaglesoft
Ability to multitask in a fast-paced environment.
Professional appearance and positive attitude.
Experience with insurance verification and treatment presentation is a plus.
Skills & Abilities
Excellent phone etiquette.
Strong organizational and time-management skills.
Attention to detail and accuracy.
Ability to build rapport and establish trust with patients.
Comfortable discussing finances and payment arrangements.
Team-oriented with a patient-first mindset.
Join our team to deliver outstanding patient care while supporting the operational excellence of our healthcare facility! This role offers an exciting opportunity to grow your career in a vibrant environment dedicated to health and wellness.
Pay: $19.00 - $25.00 per hour
Work Location: In person
Reports To: Office Manager & Doctor
Position Summary
We are seeking a friendly, organized, and motivated Front Desk Receptionist with Treatment Coordinator responsibilities to join our growing dental team. This position is the first point of contact for our patients and plays a key role in delivering exceptional customer service while helping patients understand and move forward with recommended treatment plans.
Responsibilities
Front Desk Duties
Greet patients warmly and create a welcoming office environment.
Answer incoming phone calls and assist patients with scheduling needs.
Schedule, confirm, and manage patient appointments.
Verify and update patient demographic and insurance information.
Check patients in and out efficiently.
Collect copayments, balances, and payments at time of service.
Maintain patient records and ensure HIPAA compliance.
Handle correspondence, emails, and patient inquiries.
Assist with recall and reactivation efforts.
Treatment Coordinator Duties
Present treatment plans and discuss recommended dental care with patients.
Review financial arrangements and payment options.
Verify insurance benefits and provide accurate treatment estimates.
Help patients understand insurance coverage and out-of-pocket costs.
Coordinate appointments for complex or phased treatment plans.
Follow up with patients who have unscheduled treatment.
Work closely with providers to ensure treatment acceptance and patient satisfaction.
Track treatment plan completion and production goals.
Qualifications
Previous dental office experience preferred.
Knowledge of dental terminology and procedures.
Experience with dental software such as Eaglesoft
Ability to multitask in a fast-paced environment.
Professional appearance and positive attitude.
Experience with insurance verification and treatment presentation is a plus.
Skills & Abilities
Excellent phone etiquette.
Strong organizational and time-management skills.
Attention to detail and accuracy.
Ability to build rapport and establish trust with patients.
Comfortable discussing finances and payment arrangements.
Team-oriented with a patient-first mindset.
Join our team to deliver outstanding patient care while supporting the operational excellence of our healthcare facility! This role offers an exciting opportunity to grow your career in a vibrant environment dedicated to health and wellness.
Pay: $19.00 - $25.00 per hour
Work Location: In person
Requirements
• Teamwork
• Time management
• Attention to detail
• HIPAA
• Dental terminology
• Time management
• Attention to detail
• HIPAA
• Dental terminology
About Appleseed Dental
Appleseed Dental has been providing high-quality, comprehensive dental care to the Leominster and Blackstone Valley communities for many years. They offer a range of services from routine check-ups to more complex treatments, all in a welcoming environment with a focus on oral health and patient satisfaction.