full-time 26 days ago
Front Office Administrator
Natural Smiles Family Dentistry
871 Varnum Avenue, Lowell, MA 01854
24 - 32/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Front Office Administrator: Full-Time
We are a modern, privately owned, general dental practice located in Pawtucketville Lowell, MA. Our goal is to bring exceptional, affordable, relationship-based dentistry to Greater Lowell.
What to expect from us:
A clean, modern, comfortable, work environment
A strong focus on training and career development. You will be given all of the training and tools you need to succeed.
A unified, team driven approach to patient care with the goal of delivering exceptional service that surpasses our patient's expectations.
What we expect from our team members:
A welcoming and upbeat personality that contributes to a positive office atmosphere for both patients and staff.
Openness to learning new tasks, adjusting to new software, and adapting to changes in office procedures or policies
Able to handle challenging situations, whether it’s managing patient concerns, schedule conflicts, or billing issues, with a calm and professional demeanor.
Team focused
Responsibilities
Manage daily office operations, including scheduling appointments and maintaining calendars.
Provide exceptional customer service by answering phone calls, responding to inquiries, and addressing client needs.
Perform clerical tasks such as filing, data entry, and document preparation.
Maintain close communication with clinical team regarding patient communications such as cancellations and changes in the schedule.
Manage the reception area by greeting patients and directing patient flow efficiently.
Verify insurance benefits and inputting insurance breakdown information into practice management software.
Collect patient copays, sending and receiving insurance claims, and following up on overdue claims.
Collaborate with team members to improve office processes and enhance overall efficiency.
Qualifications
Proven experience in an administrative role or similar position is required.
Strong time management skills with the ability to prioritize tasks effectively.
Excellent phone etiquette and interpersonal communication skills.
Experience with Opendental practice management software is preferred but not required.
Bilingual candidates are a plus, enhancing communication with diverse clients.
Strong organizational skills with attention to detail to maintain accurate records.
Experience as a dental receptionist or clerk is advantageous but not mandatory.
Experience in handling dental insurance claims is preferred.
A proactive attitude towards problem-solving and a willingness to learn new skills is essential.
Benefits
Paid time off
Holiday Pay
Generous credit towards in-office dental treatment
Career development
Job Schedule (Approximately 40 hours per week)
Tue: Alternates between 9:45AM-7PM and 8:00AM-2:00PM
Wed-Thurs: 9:45AM-7:00PM
Fri: 7:30AM-4:30PM
Sat(every other): 8:00AM-1:30PM
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Benefits:
Employee discount
Paid time off
Professional development assistance
Ability to Commute:
Lowell, MA 01854 (Required)
Work Location: In person
We are a modern, privately owned, general dental practice located in Pawtucketville Lowell, MA. Our goal is to bring exceptional, affordable, relationship-based dentistry to Greater Lowell.
What to expect from us:
A clean, modern, comfortable, work environment
A strong focus on training and career development. You will be given all of the training and tools you need to succeed.
A unified, team driven approach to patient care with the goal of delivering exceptional service that surpasses our patient's expectations.
What we expect from our team members:
A welcoming and upbeat personality that contributes to a positive office atmosphere for both patients and staff.
Openness to learning new tasks, adjusting to new software, and adapting to changes in office procedures or policies
Able to handle challenging situations, whether it’s managing patient concerns, schedule conflicts, or billing issues, with a calm and professional demeanor.
Team focused
Responsibilities
Manage daily office operations, including scheduling appointments and maintaining calendars.
Provide exceptional customer service by answering phone calls, responding to inquiries, and addressing client needs.
Perform clerical tasks such as filing, data entry, and document preparation.
Maintain close communication with clinical team regarding patient communications such as cancellations and changes in the schedule.
Manage the reception area by greeting patients and directing patient flow efficiently.
Verify insurance benefits and inputting insurance breakdown information into practice management software.
Collect patient copays, sending and receiving insurance claims, and following up on overdue claims.
Collaborate with team members to improve office processes and enhance overall efficiency.
Qualifications
Proven experience in an administrative role or similar position is required.
Strong time management skills with the ability to prioritize tasks effectively.
Excellent phone etiquette and interpersonal communication skills.
Experience with Opendental practice management software is preferred but not required.
Bilingual candidates are a plus, enhancing communication with diverse clients.
Strong organizational skills with attention to detail to maintain accurate records.
Experience as a dental receptionist or clerk is advantageous but not mandatory.
Experience in handling dental insurance claims is preferred.
A proactive attitude towards problem-solving and a willingness to learn new skills is essential.
Benefits
Paid time off
Holiday Pay
Generous credit towards in-office dental treatment
Career development
Job Schedule (Approximately 40 hours per week)
Tue: Alternates between 9:45AM-7PM and 8:00AM-2:00PM
Wed-Thurs: 9:45AM-7:00PM
Fri: 7:30AM-4:30PM
Sat(every other): 8:00AM-1:30PM
Job Type: Full-time
Pay: $24.00 - $32.00 per hour
Benefits:
Employee discount
Paid time off
Professional development assistance
Ability to Commute:
Lowell, MA 01854 (Required)
Work Location: In person
Requirements
• Administrative experience
• Clerical experience
• Office management
• Organizational skills
• Time management
• Clerical experience
• Office management
• Organizational skills
• Time management
About Natural Smiles Family Dentistry
Natural Smiles Family Dentistry in Lowell, MA, focuses on minimally invasive, preventive dentistry, offering the latest treatment options. They prioritize patient needs, providing high-quality, accessible care for all ages. Dr. Luz and his team are dedicated to excellent service and community well-being.