Front Office Assistant

Essential Duties:
Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.

Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.

Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.

Uses computer, fax, or courier service to transmit information or documents when requested.

Keeps the front desk and reception areas clean. Organizes magazines to keep current and neat. Waters the plants.

Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

Adheres to all safety and health regulations.

Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.

During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.

Keeps staff and doctor informed of scheduling problems, issues or concerns
Organizes daily charts and provides to clinical staff for review.

Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.

Education / Experience:
High school diploma or equivalent
Minimum of 2year(s) relevant experience in the dental profession
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Paid time off
Experience:
Dental receptionist: 2 years (Required)
Work Location: In person