Front Office Associate

Our Front Office Representatives play a key role in creating a positive experience for our patients, both over the phone and in person. This position involves a variety of responsibilities, including scheduling appointments efficiently and professionally, as well as providing clear and detailed instructions for visits, procedures, and testing. Candidates should be comfortable working both independently and as part of a team, with flexibility to float as needed.

Key Responsibilities:
Provide patients with detailed information and handouts related to upcoming appointments
Scan all appointment-related documents into the patient’s chart accurately and promptly
Ensure daily batch scanning is completed each day
Make copies of superbills/encounter forms for billing purposes
Prepare and submit billing batches at the end of each day in a timely manner
Assist patients with retrieving medical records, ensuring all releases comply with HIPAA regulations
Support check-in when needed by:
Checking in patients
Scanning insurance cards
Entering demographics and medical history into the EMR/billing system
Sending patient portal invitations
Sort and distribute incoming faxes appropriately
Scan faxed documents into the correct patient charts
Answer backline phone calls and route messages as needed
Maintain a professional appearance and demeanor at all times
Collaborate effectively with other departments within the practice
Participate in staff meetings and ongoing educational activities
Perform additional duties as needed to support the team
Qualifications:
Previous medical office experience required; urology experience preferred
Strong interpersonal and communication skills with a friendly, patient-focused approach
Ability to stay organized and detail-oriented in a fast-paced environment
Solid understanding of medical office workflows and procedures
Familiarity with insurance carriers and basic medical terminology
Commitment to maintaining patient confidentiality at all times
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Medical receptionist: 1 year (Required)
Customer service: 1 year (Required)
Computer Skills: 1 year (Required)
Work Location: In person