Front Office Coordinator

Position Summary
The Front Office Coordinator serves as the first point of contact for participants and visitors. This role is essential in creating a welcoming, organized, and efficient environment while supporting administrative and operational needs of the clinical research team.

Key Responsibilities
Greet and check in patients and study participants in a professional and friendly manner
Schedule and confirm appointments for clinical trials and site visits, including checking CTMS and Stitch platform for reschedule requests
Answer and route phone calls, emails, and general inquiries
Check voicemails and follow-up as required
Maintain front office organization, including filing, supplies, and documentation
Office coordination including ordering supplies and communicating with vendors
Assist with completion of patient intake forms and ensure completeness of required paperwork and uploading to CTMS
Coordinate communication between participants and clinical staff
Support recruitment efforts by managing inquiry logs and pre-screening calls
Ensure confidentiality and compliance with HIPAA and site policies
Printing daily schedules and reviewing with team
Participant check out, including payment processing
Daily CTMS Task List review
Distributing deliveries
Checking/receiving mail
All other duties as assigned and communicated by upper leadership
Qualifications
High school diploma or equivalent required; associate degree preferred
1–3 years of administrative, receptionist, or healthcare front desk experience
Strong customer service and communication skills
Proficiency with scheduling systems and basic office software
Ability to multitask and maintain professionalism in a busy setting
Join our team as a Front Office Coordinator where you can make a difference in the lives of our patients while learning about and contributing to clinical research!

This position is compensated on an hourly basis, and is eligible for quarterly bonuses.

Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Ability to Commute:
Burlington, MA 01803 (Required)
Ability to Relocate:
Burlington, MA 01803: Relocate before starting work (Required)
Work Location: In person