Front Office Coordinator

Clock Tower Dentistry in Palatine, IL is a contemporary dental practice dedicated to delivering full-service general and cosmetic care for patients of all ages. The team prioritizes individualized treatment, clear patient education, and a comfortable experience, all supported by modern technology and a friendly, collaborative environment. With flexible hours, including evenings and weekends, the office is designed to accommodate busy schedules. They are currently looking for an experienced Dental Front Office Coordinator to oversee scheduling, insurance, billing, and patient communication while ensuring efficient day-to-day operations in a patient-first setting.

Benefits:
Medical insurance
Employee dental work
Simple IRA Plan (3% matching)
PTO
Paid holidays
Bonus structure
CE credit reimbursement
Schedule :
Monday: 10:00 AM - 7:00 PM
Tuesday: 8:00 AM - 2:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 8:00 AM - 2:00 PM
Saturday: 8:00 AM - 2:00 PM (x1 a month)
Responsibilities and Requirements:
Requires at least 2 years of prior dental front office experience
Manage patient communication via phone, email, and text in a timely and professional manner
Oversee patient flow including check-in, check-out, and overall visit coordination
Coordinate scheduling by booking, confirming, and modifying appointments as needed
Verify insurance coverage and assist patients with benefit-related inquiries
Handle financial transactions such as patient payments, outstanding balances, deposits, and day-of-service collections
Process and submit electronic insurance claims and monitor follow-up as needed
Complete daily closing procedures including posting payments and balancing the ledger
Present treatment plans and clearly communicate financial responsibilities to patients
Participate in daily team meetings to review schedules and production goals
Help maintain a clean, organized, and welcoming front office environment
Pay: $24.00 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Experience:
Dental receptionist: 2 years (Required)
Work Location: In person