full-time 14 days ago
Front Office Coordinator / Receptionist
Families First Family Medical Practice
Lancaster, CA 93534
17 - 20/hr
About the Practice
N/A Team Members
Software Software
Job Description
Position Summary
AVORS Medical Group is seeking a professional, organized, and patient-focused Front Desk Patient Care Coordinator to support daily front office operations and provide an exceptional patient experience. This position serves as the first point of contact for patients and is responsible for coordinating appointments, verifying insurance, managing patient records, and ensuring efficient communication between patients, providers, and staff.
The ideal candidate demonstrates excellent customer service, strong attention to detail, professionalism, and the ability to multitask in a fast-paced medical environment.
Essential Duties and Responsibilities
Patient Check-In and Patient Experience
Greet patients professionally and provide a welcoming environment.
Complete patient check-in and check-out procedures, verify demographic information, and collect required documentation.
Address patient questions and concerns with professionalism, empathy, and discretion.
Maintain patient confidentiality and ensure compliance with HIPAA regulations.
Appointment Scheduling and Patient Coordination
Schedule, reschedule, and confirm patient appointments while maintaining accurate provider schedules.
Coordinate patient visits, appointment changes, and follow-up appointments.
Identify urgent patient concerns and direct them to the appropriate clinical staff.
Assist in maintaining an organized and efficient patient flow.
Insurance Verification and Financial Responsibilities
Verify patient insurance eligibility, benefits, and required referrals.
Identify insurance discrepancies and communicate coverage concerns to the appropriate department.
Collect applicable copayments, outstanding balances, and other patient payments.
Accurately document financial transactions and follow established billing procedures.
Medical Records and Administrative Support
Maintain accurate patient demographic information and update electronic medical records.
Process referrals and authorizations, following up on missing documentation when necessary.
Answer incoming calls, manage patient messages, and communicate effectively with providers and staff.
Complete assigned administrative responsibilities accurately and within established deadlines.
Maintain an organized front desk and follow established office procedures.
Teamwork and Professional Communication
Collaborate with clinical and administrative staff to ensure efficient daily operations.
Maintain professional communication with patients, providers, coworkers, and outside medical offices.
Demonstrate reliability, accountability, and adaptability to changing office needs.
Follow company policies, maintain professional workplace conduct, and contribute to a positive team environment.
Qualifications and Requirements
High school diploma or equivalent required.
Previous medical front office, patient coordination, or healthcare administrative experience preferred.
Experience with electronic medical records (EMR/EHR) and medical scheduling systems preferred.
Knowledge of medical terminology, insurance verification, referrals, and authorizations preferred.
Strong communication, organizational, multitasking, and problem-solving skills.
Ability to work efficiently in a fast-paced medical environment while maintaining accuracy and professionalism.
Commitment to patient confidentiality, excellent customer service, and teamwork.
Performance Expectations
The Front Desk Patient Care Coordinator is expected to consistently demonstrate professionalism, accuracy, reliability, and excellent patient service. Performance will be evaluated based on patient experience, scheduling accuracy, insurance verification, communication, administrative efficiency, teamwork, and adherence to AVORS Medical Group's policies and core values.
Additional Information
This job description outlines the general responsibilities and expectations of the position. Duties may be modified or expanded based on the operational needs of AVORS Medical Group.
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
AVORS Medical Group is seeking a professional, organized, and patient-focused Front Desk Patient Care Coordinator to support daily front office operations and provide an exceptional patient experience. This position serves as the first point of contact for patients and is responsible for coordinating appointments, verifying insurance, managing patient records, and ensuring efficient communication between patients, providers, and staff.
The ideal candidate demonstrates excellent customer service, strong attention to detail, professionalism, and the ability to multitask in a fast-paced medical environment.
Essential Duties and Responsibilities
Patient Check-In and Patient Experience
Greet patients professionally and provide a welcoming environment.
Complete patient check-in and check-out procedures, verify demographic information, and collect required documentation.
Address patient questions and concerns with professionalism, empathy, and discretion.
Maintain patient confidentiality and ensure compliance with HIPAA regulations.
Appointment Scheduling and Patient Coordination
Schedule, reschedule, and confirm patient appointments while maintaining accurate provider schedules.
Coordinate patient visits, appointment changes, and follow-up appointments.
Identify urgent patient concerns and direct them to the appropriate clinical staff.
Assist in maintaining an organized and efficient patient flow.
Insurance Verification and Financial Responsibilities
Verify patient insurance eligibility, benefits, and required referrals.
Identify insurance discrepancies and communicate coverage concerns to the appropriate department.
Collect applicable copayments, outstanding balances, and other patient payments.
Accurately document financial transactions and follow established billing procedures.
Medical Records and Administrative Support
Maintain accurate patient demographic information and update electronic medical records.
Process referrals and authorizations, following up on missing documentation when necessary.
Answer incoming calls, manage patient messages, and communicate effectively with providers and staff.
Complete assigned administrative responsibilities accurately and within established deadlines.
Maintain an organized front desk and follow established office procedures.
Teamwork and Professional Communication
Collaborate with clinical and administrative staff to ensure efficient daily operations.
Maintain professional communication with patients, providers, coworkers, and outside medical offices.
Demonstrate reliability, accountability, and adaptability to changing office needs.
Follow company policies, maintain professional workplace conduct, and contribute to a positive team environment.
Qualifications and Requirements
High school diploma or equivalent required.
Previous medical front office, patient coordination, or healthcare administrative experience preferred.
Experience with electronic medical records (EMR/EHR) and medical scheduling systems preferred.
Knowledge of medical terminology, insurance verification, referrals, and authorizations preferred.
Strong communication, organizational, multitasking, and problem-solving skills.
Ability to work efficiently in a fast-paced medical environment while maintaining accuracy and professionalism.
Commitment to patient confidentiality, excellent customer service, and teamwork.
Performance Expectations
The Front Desk Patient Care Coordinator is expected to consistently demonstrate professionalism, accuracy, reliability, and excellent patient service. Performance will be evaluated based on patient experience, scheduling accuracy, insurance verification, communication, administrative efficiency, teamwork, and adherence to AVORS Medical Group's policies and core values.
Additional Information
This job description outlines the general responsibilities and expectations of the position. Duties may be modified or expanded based on the operational needs of AVORS Medical Group.
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• High school diploma or GED
• Administrative experience
• Medical scheduling
• Teamwork
• HIPAA
• Administrative experience
• Medical scheduling
• Teamwork
• HIPAA
About Families First Family Medical Practice
Family First Medical Group is a dedicated practice focused on providing high-quality and compassionate healthcare to families in the local community. With a strong emphasis on preventative care and patient education, our team strives to help patients achieve optimal health and well-being.