Front Office Coordinator

Position Summary
Front Office Coordinators at Level I are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients.

Essential Functions:
Provide high quality patient care
Greet patients, check patients in, and assist with completion of patient history and registration forms
Advise and educate patients about the dental insurance programs, cash sliding scale fees, and Care Credit
Verify patient eligibility for Medi-Cal
Present treatment plans to patients
Collect payments as needed
Fax prescriptions to pharmacies, as directed
Assist patient in making specialized transportation arrangements (ex. Lift Line)
Work closely with clinical staff and other front office staff to insure smooth flow of patient care
Verify if patient needs an MD consult and process it before patient’s next appointment
Scan patient form into Dentrix and manage document center
Answer phone calls and questions from patients and providers about clinic eligibility guidelines and services covered by Medi-Cal
Schedule and confirm upcoming appointments via telephone and fill cancelled/scheduled appointments to ensure a full clinical schedule
Assist in coordinating daily schedule with patient treatment plans
Assist in making DTI calls and schedule 6-month heck-ups
Prepare and maintain Daily Schedule
Fill cancelled/rescheduled appointments assuring schedule is full
Required Competencies:
Highly skilled in the use of personal computers and MS Office Suite
Excellent people skills, team player, must be able to deal with diverse groups of people in a professional manner both in person and on the telephone
Organized, with attention to details and accuracy, ability to be creative, flexible, and self-starting
Trustworthy, with ability to apply tact and sound judgement in all professional interactions
Must work well under deadline pressure and be able to juggle multiple tasks efficiently
Results oriented and solution driven; willingness to collaborate and achieve results in cooperation with others
Required Education/Experience:
Minimum of two years dental office administrative experience preferred
Preferred Education/Experience:
Dentrix Dental Software
Bilingual (Spanish/English)
Physical Demands:
Must be able to lift 20lbs
Work Remotely
No

***Equal Opportunity Employer Statement***
We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive and diverse workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We also provide reasonable accommodations to qualified individuals with disabilities and applicants with disabilities who need assistance during the hiring process, in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Application Question(s):
Are you available to work 7:00am- 4:00pm?

This position is Monday- Saturday with Sundays off and a day off during the week.

Are you available to work 40 hours a week Monday-Saturday?

Are you looking to work full time ( 40 hours a week)?

Experience:
Administrative: 2 years (Required)
Customer Service: 2 years (Required)
Language:
Spanish (Required)
Ability to Commute:
Watsonville, CA 95076 (Required)
Ability to Relocate:
Watsonville, CA 95076: Relocate before starting work (Required)
Work Location: In person