Front Office

Location:

DFW

Job Posting:

Front Desk

Description:

CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Representative to join our team. As the first point of contact for patients and visitors, you’ll play a vital role in creating a positive experience while ensuring smooth front office operations. This position requires a balance of administrative accuracy, excellent customer service, and the ability to multitask in a fast-paced medical setting.

Responsibilities:

Patient Reception & Check-In

Greet patients and visitors with professionalism, compassion, and courtesy

Distribute and collect registration paperwork, reviewing for accuracy and completeness

Provide clear instructions to patients about the visit process, including remaining nearby

Scan and upload insurance cards and photo IDs

Scheduling & Communication

Add patients to the schedule promptly to maintain order of service

Notify patients when it’s time to return and send follow-up reminders as needed

Use Solv to send texts or voicemails regarding visit updates or cancellations

Accurately document no-shows or patient cancellations in the system

Chart Management & Data Entry

Create and maintain accurate charts for all walk-ins and scheduled patients

Enter patient demographics and insurance information into the EMR system

Print necessary documentation, including demographics and consent forms

Verify insurance coverage and clearly document verification status

Alert clinical staff of missing or incomplete information prior to patient placement

Administrative, Facility & Operational Support

Answer and route incoming phone calls professionally

Maintain the Daily Transaction Log and front desk records accurately

Collect patient payments and provide receipts per clinic protocols

Assist with daily bank deposits and coordinate with other team members for coverage

Keep the lobby and front desk area clean, organized, and welcoming

Replenish front desk materials and restroom supplies throughout the day

What We’re Looking For:

Prior experience in a front desk, receptionist, or customer-facing healthcare role preferred

Strong communication and organizational skills

Ability to remain calm and efficient in a fast-paced environment

Comfortable with computers, EMR systems, and insurance verification processes

Qualifications:

High school diploma or equivalent required.

Prior experience in a medical front office or customer service environment preferred.

Excellent interpersonal, communication, and problem-solving skills.

Strong attention to detail and organizational ability.

Capacity to work independently and as part of a collaborative team.

Commitment to patient confidentiality and HIPAA compliance.

Must adhere to all City Doc policies and procedures.

Bilingual (English/Spanish) is highly desirable but not required.

Benefits:

We offer a comprehensive benefits package for full-time employees, including:

401(k)

Health, Dental, Vision, and Life Insurance

Long-Term Disability Insurance

Paid Time Off (PTO)

Paid Training

Employee Discount

Flexible Schedule

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