Front Office Dental Receptionist/Biller

Dental Receptionist / Insurance BillerPosition Summary
We are seeking an experienced and dependable Dental Receptionist / Insurance Biller to join our dental team. The ideal candidate will have at least 3 years of dental office experience, with strong knowledge of dental insurance billing, claims, eligibility, and accounts receivable.

This position requires someone who is organized, detail-oriented, professional, and comfortable working in a fast-paced dental office while providing exceptional customer service to our patients.

Saturday availability is required.

Key Responsibilities
Front Office & Patient Care
Greet and check in/out patients in a friendly and professional manner
Answer phones, schedule appointments, and manage patient inquiries
Verify patient insurance eligibility and benefits
Review treatment plans, copayments, deductibles, and estimated patient portions
Collect patient payments and accurately post payments to accounts
Maintain accurate patient records and insurance information
Provide excellent customer service and help create a positive patient experience
Dental Billing & Insurance
Submit and electronically process dental insurance claims
Review claims for accuracy and ensure all necessary attachments are included
Follow up on outstanding and aging insurance claims
Post insurance payments, EOBs, and adjustments accurately
Work insurance aging reports and resolve outstanding balances
Contact insurance companies regarding unpaid, denied, or delayed claims
Submit corrected claims and appeals when necessary
Maintain accurate insurance ledgers and patient accounts
Identify and resolve billing discrepancies
Follow up on outstanding patient balances
Help maintain a healthy accounts receivable balance
Office Support
Communicate effectively with doctors, clinical staff, patients, and insurance companies
Maintain confidentiality and follow HIPAA guidelines
Assist with daily office operations and front-office organization
Work efficiently in a busy environment while maintaining accuracy
Support the team in meeting monthly production, collection, and AR goals
Qualifications
Minimum 3 years of dental office experience
Minimum 3 years of dental insurance billing experience preferred
Strong understanding of dental insurance, claims, EOBs, deductibles, copays, and benefits
Experience with dental billing and accounts receivable
Experience with Dentrix or similar dental practice management software preferred
Strong computer and organizational skills
Excellent communication and customer-service skills
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail
Professional, dependable, and team-oriented
Ability to work independently and take ownership of assigned responsibilities
Must be available to work Saturdays
Performance Expectations / KPIs
Insurance claims submitted accurately and promptly
Insurance aging consistently worked and reduced
Timely follow-up on unpaid and denied claims
Accurate payment posting
Accurate patient balances and insurance estimates
Strong collection performance
Excellent patient customer service
Consistent attendance and punctuality
Effective teamwork and communication
Ideal Candidate
The ideal candidate is someone who can confidently move between patient check-in, scheduling, insurance verification, billing, payment posting, and AR follow-up without needing constant supervision.

We are looking for a team member who takes ownership of their work, understands the importance of accurate billing and collections, and genuinely cares about providing an excellent experience for every patient.

Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Dental receptionist: 5 years (Required)
Work Location: In person