Front Office Full-Time- DOCS

✨ Why Join Primary Care Partners? We Take Care of You While You Care for Others! ✨

At Primary Care Partners, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:

Base pay $16.25-$19.25

Benefits $7-8

Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.

Front Office Receptionist

Job Summary:

Open and close office, count cash box. Answer all incoming calls, make appointments appropriately for patients, greet and check in patients as they arrive, check all patients out, fax medical records to non-practice patients’ physicians, collect payments and co-payments. Set up follow-up appointments and maintain doctor schedule, page on call providers and lab techs, pick up intake sheets, train new hired employees, attend scheduled meetings, complete self-evaluations yearly.

Duties/Responsibilities:

Phone

Make, confirm, and cancel appointments appropriately

Take messages, create tasks in EEHR, and deliver to the appropriate people

Prepare paperwork for today and next day’s appointments

Check and send faxes to non-practice physicians

Greeter

Print intake forms for the day's appointments and WIT

Create new accounts, scan photo ID’s and new insurance cards, send task to billing office check in patients, and assist with any new patient paperwork & Phreesia tablets if needed

Update demographic and insurance information, check eligibility

Inform nurse of patient arrival

Cashier

Check balances, Collect co-pays, payments or past due amounts

Make follow-up appointments

Run confirming for the following day for non PCP pt.

Confirm batch with Charge nurse

Count and balance cash box

End of shift and decrease census

Check e-mails and copy all paperwork supply for next day

Clean work area

Straighten magazines’ in the reception area

Secure DOCS for closing

Turn over phones

Experience:

Must have phone skills and pleasant phone voice; customer service oriented; some computer skills, able to multi-task; perform well under pressure; able to work at a fast pace. Medical office experience helpful.

Education Requirements:

High School Diploma

Working Conditions:

This position works primarily seated at a desk in a well-lighted, ventilated area. Significant phone work, some walking around the office with some light lifting

Risk Level:

Medium to High Exposure

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.