Front Office Reception Support Staff

Please join our team at Eastside Natural Medicine!

Thriving primary care naturopathic family practice seeking kind, compassionate individual to support Eastside Natural Medicine’s management team by completing receptionist tasks and providing exceptional customer service.

Duties include
Greeting/checking in patients
Utilizing HIPAA compliance
Competence with Electronic Health Record platform
Answering phone calls
Addressing patient inquiries
Communicating accurately and appropriately with physicians and medical team
Collecting payments (copays at the time of service, past due balances)
Navigating insurance eligibility, updating insurance information as needed
Scheduling clinic appointments
Providing various reception services (faxing, voicemail processing, responding to records transfer requests etc).

Knowledge/ background in office management, customer service, and proficiency with computers desired. Our office uses Athena health for electronic records, and prior experience with this system will also benefit applicants ready to jump into a reception role.

Benefits for full-time employees after 90 days.

Pay determined on experience, starting pay $19/hr
Summary
In the role of Front Office Reception Support Staff, you will be essential in delivering outstanding customer service and efficient office management. You will utilize your core skills in clerical tasks, phone etiquette, and organizational abilities to ensure smooth daily operations. Your skills in managing multi-line phone systems and familiarity with EHRs, including Athena health will enhance patient interactions. Additionally, your relevant experience will support administrative functions, making you a vital part of our team dedicated to providing exceptional support in a professional integrative medicine environment.

Job Types: Full-time, Part-time
Pay: $19.00 - $25.00 per hour, TBD based on experience.

Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
No nights
No weekends
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $19.00 - $25.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Customer service: 1 year (Preferred)
Work Location: In person