Front Office Receptionist

Job Overview
We are looking for a full-time on-site receptionist and scheduler to provide high-touch patient interactions in our boutique, cash-based functional medicine and wellness clinic by assisting the office manager, greeting and checking in patients, managing incoming phone calls, triaging messages/correspondence, maintaining a clean and organized lobby and scheduling appointments. This role requires a high level of customer service, organization, friendliness and follow-through - ensuring that every patient has an extraordinary experience every time they interact with BioLounge. Ideal candidates will be self-motivated, professional, have excellent people skills and work ethic, have positive attitudes and be health-minded.

Main job duties and responsibilities:
Greet patients entering the clinic and assist with check-in/check out
Schedule new/existing patients
Assist patients to complete all necessary forms and documentation and review office policies where indicated
Obtain prior medical records when indicated or requested
Triage messages and faxes and respond to correspondence where appropriate
Answer incoming calls
Ensure reception area is well maintained, neat and tidy
Maintain HIPAA compliance at all times
Manage incoming mail and packages and stock inventory
Fulfill and ship customer supplement orders
Check out customers with supplement purchases
Assist the office manager
Qualifications and requirements:
A high school diploma or equivalent
1 years or more experience as a receptionist, in customer service or in a similar field/role
Good computer skills (preferably Mac). Experience using health record systems a plus
Knowledge of general administrative and clerical procedures
Experience in high-end customer service or health related field a plus
Ability to work well with team members and customers, apply a proactive and friendly approach, ability to multitask and stay organized, self-starter, ability to take initiative and direction.

Experience with team building and engagement in personal development a plus
Competencies and Skills:
Communication skills - role requires the ability to listen effectively and express oneself in a clear and articulate manner with direct communication.

Information collection and management - role requires the ability to collect, organize and monitor data efficiently.

Attention to detail - role requires a high level of organization, attention to detail and thoroughness in completing tasks.

Customer service skills - role requires the ability to develop good customer relationships with a focus on achieving customer satisfaction
Adaptability - role requires the ability to adjust approach to meet changing demands and situations including dealing with diverse personalities and patient needs
Confidentiality - role requires the ability to maintain confidentiality and adhere to HIPAA
Integrity - role requires being a high level of integrity, honesty and autonomy
Dependability - role requires being timely, reliable, responsible and dependable in fulfilling obligations within the hours designated by the employer.

Demeanor - role requires professional demeanor and attire
Self control - role requires maintaining composure and professionalism even when facing stressful or overwhelming situations.

Cooperation- role requires maintaining a cooperative, positive and team-centered attitude with co-workers and customers/patients at all times.

Job Types: Full-time
Salary: $21.00-$23.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Health/dental insurance allowance
Employee discount
On-the-job training
Paid sick time
Paid time off
Healthcare setting:
Clinic
Schedule:
8 hour shift (Monday-Friday)
Ability to commute/relocate:
Portland, OR 97210: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Work Location: In person
Pay: From $21.00 per hour
Benefits:
Employee discount
Health savings account
Paid time off
Retirement plan
Location:
Portland, OR 97210 (Preferred)
Work Location: In person