Front Office Receptionist

Job Posting: Front Office
Location: Dixie Road and Dundas Street E, Mississauga ON (On-Site)
Position Type: Part-time, Full-time
Industry: Medical Aesthetics
About the Role
We are a growing medical aesthetics clinic in Ontario seeking a professional, organized, and customer-focused Front Office Receptionist to be the first point of contact for our clients and support daily clinic operations.

This role is responsible for managing front desk activities, coordinating appointments, and delivering an exceptional client experience. Strong communication skills, attention to detail, and a polished, welcoming presence are essential.

Position Details:
Full-time time preferred, Part-time (3 days a week)
Flexible schedule
Opportunity to grow with the clinic
Welcome and greet clients with warmth, professionalism, and a genuinely positive, friendly attitude
Manage check-in and check-out processes efficiently
Answer phone calls, emails, and inquiries promptly
Maintain a clean, organized, and welcoming reception area
Appointment Scheduling & Coordination
Book, confirm, and reschedule client appointments
Manage provider schedules and optimize daily bookings
Send appointment reminders and follow-ups
Handle cancellations and waitlists effectively
Administrative Support
Maintain accurate client records and documentation
Process payments, invoices, and receipts
Support daily clinic operations and administrative tasks
Assist with inventory tracking and supply coordination
Client Relations & Sales Support
Provide information on services, treatments, and promotions
Recommend services and support front-end sales opportunities
Handle client concerns professionally and escalate when necessary
Support retention through excellent service and follow-up
Compliance & Confidentiality
Ensure client confidentiality and privacy (PHIPA compliance)
Maintain accurate and secure client files
Follow clinic policies and procedures consistently
Qualifications & Experience
Minimum 1–2 years experience in reception, front desk, or customer service
Experience in medical, spa, or aesthetics environment is a strong asset
Excellent communication and interpersonal skills
Excellent organizational and multitasking abilities
Professional appearance and positive attitude
Comfortable using scheduling software and POS systems
Ability to work independently and in a team environment
What We Offer
Flexible schedule
Supportive and professional work environment
Opportunity to increase earnings through sales performance
Store Discounts
Dental Benefits
Extended Health Care Benefits
How to Apply
Please submit your resume and a brief cover letter outlining your customer service experience and availability.

Work Location: On-site in Mississauga, ON
Job Types: Full-time, Part-time, Permanent
Pay: From $20.00 per hour
Benefits:
Dental care
Extended health care
Flexible schedule
On-site parking
Paid time off
Vision care
Work from home
Work Location: In person