full-time 5 days ago
Front Office Receptionist
Spine & Pain Specialists of the Carolinas
5241 Six Forks Road, Raleigh, NC 27609
From 20/hr
About the Practice
N/A Team Members
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Job Description
Are you a friendly, organized professional who enjoys creating a positive experience for patients and their families? Raleigh Neurosurgical and Spine Surgery Center is seeking a full-time Front Office Receptionist / Patient Satisfaction Champion to serve as the welcoming first point of contact for our patients, visitors, physicians, and healthcare partners.
Raleigh Neurosurgical and Spine Surgery Center is an independent, AAAHC-accredited and Medicare-certified ambulatory surgery center owned and managed by Raleigh Neurosurgical Clinic and its surgeons. Located in the heart of Raleigh, our 8,300-square-foot facility includes one operating room, two procedure rooms, centralized sterile processing, pre-op/PACU, and a collaborative business and clinical operations team. Since opening, our center has completed more than 3,000 cases and continues to expand both procedural complexity and advanced technology offerings.
Our physicians are recognized throughout North Carolina for excellence in neuro-spine and pain management care, drawing patients from across the state. At RNSSC, we carefully select team members who are committed to professionalism, patient safety, quality outcomes, and exceptional patient experiences. We pride ourselves on maintaining a close-knit, team-oriented culture where every employee plays an important role.
Your Role as Front Office Receptionist / Patient Satisfaction Champion
We are seeking a dependable, professional, and compassionate individual to support the daily operations of our front office. This position plays an essential role in creating a welcoming, organized, and efficient environment from the moment a patient or visitor enters the facility.
In addition to receptionist responsibilities, this individual will serve as the center’s Patient Satisfaction Champion. This role helps promote a patient-centered culture, monitors patient feedback, and supports efforts to continuously improve the overall patient experience.
This is a full-time, weekday position with no weekends, holidays, nights, or on-call requirements.
What You’ll Do
Welcome patients, family members, visitors, physicians, vendors, and other guests in a professional and courteous manner.
Answer and manage incoming telephone calls, take accurate messages, and route calls appropriately.
Check in surgical and procedure patients and verify required registration information.
Obtain and copy patient identification and insurance documentation.
Notify the appropriate clinical staff when patients arrive and support timely patient flow.
Collect patient responsibility payments as determined by the Insurance Verifier.
Provide patients and responsible adults with appropriate facility information and updates while maintaining patient privacy.
Assist with patient admissions, chart preparation, and other front-office documentation.
Distribute incoming mail and packages and maintain office and postage supplies.
Maintain an organized, professional, and welcoming reception and waiting area.
Protect confidential patient and business information in accordance with HIPAA and facility policies.
Provide backup support for admitting, scheduling, insurance verification, and other business-office functions as assigned.
Participate in cross-training and assist other members of the business office based on operational needs.
Patient Satisfaction Champion Responsibilities
Serve as a visible advocate for an exceptional patient and family experience.
Promote courteous, compassionate, and professional communication throughout the facility.
Monitor patient satisfaction survey participation and help encourage patients to provide feedback.
Review and organize patient feedback, including compliments, concerns, and opportunities for improvement.
Assist leadership with identifying trends in patient satisfaction results.
Communicate patient concerns promptly to the appropriate member of leadership.
Support service-recovery efforts when patients or families express concerns.
Help develop and implement initiatives intended to improve patient satisfaction and survey response rates.
Share relevant patient feedback with staff and reinforce patient-experience expectations.
Participate in quality-improvement activities related to patient satisfaction and the overall patient experience.
Why You’ll Love Working Here
Competitive wages based on experience
Supportive, team-oriented ASC culture
Opportunities for professional development and cross-training
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and company-paid holidays
Short-term and long-term disability insurance
No weekends, holidays, nights, or on-call requirements
Positive, collaborative work environment
What We’re Looking For
Minimum of one year of medical receptionist, medical front-office, or comparable healthcare experience
Professional medical-office training or related education preferred
Bachelor’s degree preferred
Experience working in an ambulatory surgery center, physician practice, or other healthcare environment preferred
Strong commitment to providing an exceptional patient experience
Professional appearance, demeanor, and communication style
Excellent verbal, written, and telephone communication skills
Strong organizational skills and attention to detail
Ability to communicate effectively with patients, families, physicians, and team members
Ability to maintain composure, professionalism, and discretion in a fast-paced environment
Ability to protect confidential information and comply with HIPAA requirements
Comfort collecting patient payments and accurately handling sensitive information
Ability to manage multiple priorities and adapt to changing operational needs
Dependability, punctuality, and a collaborative, team-oriented attitude
Willingness to be cross-trained and provide support throughout the business office
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Disability insurance
Health insurance
Paid holidays
Paid time off
Vision insurance
Schedule:
Monday through Friday
No nights
No weekends
No holidays
No on-call requirements
Work Location: In person
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Raleigh Neurosurgical and Spine Surgery Center is an independent, AAAHC-accredited and Medicare-certified ambulatory surgery center owned and managed by Raleigh Neurosurgical Clinic and its surgeons. Located in the heart of Raleigh, our 8,300-square-foot facility includes one operating room, two procedure rooms, centralized sterile processing, pre-op/PACU, and a collaborative business and clinical operations team. Since opening, our center has completed more than 3,000 cases and continues to expand both procedural complexity and advanced technology offerings.
Our physicians are recognized throughout North Carolina for excellence in neuro-spine and pain management care, drawing patients from across the state. At RNSSC, we carefully select team members who are committed to professionalism, patient safety, quality outcomes, and exceptional patient experiences. We pride ourselves on maintaining a close-knit, team-oriented culture where every employee plays an important role.
Your Role as Front Office Receptionist / Patient Satisfaction Champion
We are seeking a dependable, professional, and compassionate individual to support the daily operations of our front office. This position plays an essential role in creating a welcoming, organized, and efficient environment from the moment a patient or visitor enters the facility.
In addition to receptionist responsibilities, this individual will serve as the center’s Patient Satisfaction Champion. This role helps promote a patient-centered culture, monitors patient feedback, and supports efforts to continuously improve the overall patient experience.
This is a full-time, weekday position with no weekends, holidays, nights, or on-call requirements.
What You’ll Do
Welcome patients, family members, visitors, physicians, vendors, and other guests in a professional and courteous manner.
Answer and manage incoming telephone calls, take accurate messages, and route calls appropriately.
Check in surgical and procedure patients and verify required registration information.
Obtain and copy patient identification and insurance documentation.
Notify the appropriate clinical staff when patients arrive and support timely patient flow.
Collect patient responsibility payments as determined by the Insurance Verifier.
Provide patients and responsible adults with appropriate facility information and updates while maintaining patient privacy.
Assist with patient admissions, chart preparation, and other front-office documentation.
Distribute incoming mail and packages and maintain office and postage supplies.
Maintain an organized, professional, and welcoming reception and waiting area.
Protect confidential patient and business information in accordance with HIPAA and facility policies.
Provide backup support for admitting, scheduling, insurance verification, and other business-office functions as assigned.
Participate in cross-training and assist other members of the business office based on operational needs.
Patient Satisfaction Champion Responsibilities
Serve as a visible advocate for an exceptional patient and family experience.
Promote courteous, compassionate, and professional communication throughout the facility.
Monitor patient satisfaction survey participation and help encourage patients to provide feedback.
Review and organize patient feedback, including compliments, concerns, and opportunities for improvement.
Assist leadership with identifying trends in patient satisfaction results.
Communicate patient concerns promptly to the appropriate member of leadership.
Support service-recovery efforts when patients or families express concerns.
Help develop and implement initiatives intended to improve patient satisfaction and survey response rates.
Share relevant patient feedback with staff and reinforce patient-experience expectations.
Participate in quality-improvement activities related to patient satisfaction and the overall patient experience.
Why You’ll Love Working Here
Competitive wages based on experience
Supportive, team-oriented ASC culture
Opportunities for professional development and cross-training
Health, dental, and vision insurance
401(k) retirement plan
Paid time off and company-paid holidays
Short-term and long-term disability insurance
No weekends, holidays, nights, or on-call requirements
Positive, collaborative work environment
What We’re Looking For
Minimum of one year of medical receptionist, medical front-office, or comparable healthcare experience
Professional medical-office training or related education preferred
Bachelor’s degree preferred
Experience working in an ambulatory surgery center, physician practice, or other healthcare environment preferred
Strong commitment to providing an exceptional patient experience
Professional appearance, demeanor, and communication style
Excellent verbal, written, and telephone communication skills
Strong organizational skills and attention to detail
Ability to communicate effectively with patients, families, physicians, and team members
Ability to maintain composure, professionalism, and discretion in a fast-paced environment
Ability to protect confidential information and comply with HIPAA requirements
Comfort collecting patient payments and accurately handling sensitive information
Ability to manage multiple priorities and adapt to changing operational needs
Dependability, punctuality, and a collaborative, team-oriented attitude
Willingness to be cross-trained and provide support throughout the business office
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Disability insurance
Health insurance
Paid holidays
Paid time off
Vision insurance
Schedule:
Monday through Friday
No nights
No weekends
No holidays
No on-call requirements
Work Location: In person
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• Organizational skills
• Teamwork
• Medical scheduling
• Attention to detail
• HIPAA
• Teamwork
• Medical scheduling
• Attention to detail
• HIPAA
About Spine & Pain Specialists of the Carolinas
Duke Health is a leading healthcare provider known for transformative treatments and groundbreaking research. With a focus on personalized care, Duke Health celebrates stories of hope and triumph, such as successful kidney transplants and innovative cancer treatments.