full-time 21 days ago
Front Office Receptionist
Brant Audiology & Tinnitus
7215 Commons Circle, Cheyenne, WY 82009
18 - 23/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Position Description
Patient Experience Specialist
Brant Audiology & Tinnitus, Wyoming’s largest Audiology & Hearing Aid clinic, is looking for an A-Team Patient Experience Specialist to assist our doctors in providing excellent patient care. A-Team members are talented superstars who are passionate about contributing to our mission.
Who you will report to...
You will report to our practice manager.
Who you will work with...
You will work primarily with our other Patient Experience Specialists in all our offices. You will also work with our providers (Doctors of Audiology and Hearing Aid Specialists), Audiology Assistants, Student Externs, and Director of Billing.
Why you will do what you do...
Your position supports our mission to provide our patients with the highest level of quality service, and helps Brant Audiology & Tinnitus thrive as a practice.
When and where you will work...
You will work full-time in our Cheyenne Clinic from 7:45 a.m. to 6:15 p.m. Monday through Thursday with a half-hour lunch break. You may also have the opportunity to periodically travel to our other clinics.
What you will love to do...
Provide an amazing first impression of Brant Audiology & Tinnitus to patients calling or coming into our office. You will love making an amazing impression.
Provide excellent customer service as you:
Greet patients when they arrive at our clinic and help them check-in for their appointment.
Collect & maintain insurance, demographic and appointment-related information from patients.
Answer incoming phone calls and provide excellent customer service.
Manage patient appointments on providers’schedules - scheduling and confirming.
Prepare and verify necessary paperwork for patient appointments.
Collect and post payments to patient accounts.
Help patients complete their check-out after an appointment.
Support our providers with their duties as delegated (and in accordance with applicable
laws and regulations)
Light housekeeping around the office, including taking out trash, restocking supplies, and maintaining general cleanliness in the office.
You're the High-Achiever we’re looking for if...
You love to serve others.
You are unusually organized and super detail oriented!
You are extremely reliable. When you say you’ll do something, you do it without reminders.
You naturally collaborate with and support others.
You have grit and thrive under pressure while spinning multiple “plates in the air.”
You are proactive and see what else can be done or improved before being asked.
You are resourceful and have a “figure it out” mentality!
Your motto is #GST (Get Stuff Done).
You are a strong communicator, both verbal and written.
You have customer service experience.
How you will be compensated...
You will receive a competitive wage.
You will be eligible for quarterly performance bonuses.
You will have nine days of paid time off
You will be eligible to participate in our retirement plan (after 1 years of service)
You will be eligible for accident insurance.
You will be given continuing education opportunities at our expense.
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Vision insurance
Application Question(s):
Are you able to work Monday - Thursday 7:45 AM - 6:15 PM?
Experience:
Medical office: 1 year (Preferred)
Work Location: In person
Patient Experience Specialist
Brant Audiology & Tinnitus, Wyoming’s largest Audiology & Hearing Aid clinic, is looking for an A-Team Patient Experience Specialist to assist our doctors in providing excellent patient care. A-Team members are talented superstars who are passionate about contributing to our mission.
Who you will report to...
You will report to our practice manager.
Who you will work with...
You will work primarily with our other Patient Experience Specialists in all our offices. You will also work with our providers (Doctors of Audiology and Hearing Aid Specialists), Audiology Assistants, Student Externs, and Director of Billing.
Why you will do what you do...
Your position supports our mission to provide our patients with the highest level of quality service, and helps Brant Audiology & Tinnitus thrive as a practice.
When and where you will work...
You will work full-time in our Cheyenne Clinic from 7:45 a.m. to 6:15 p.m. Monday through Thursday with a half-hour lunch break. You may also have the opportunity to periodically travel to our other clinics.
What you will love to do...
Provide an amazing first impression of Brant Audiology & Tinnitus to patients calling or coming into our office. You will love making an amazing impression.
Provide excellent customer service as you:
Greet patients when they arrive at our clinic and help them check-in for their appointment.
Collect & maintain insurance, demographic and appointment-related information from patients.
Answer incoming phone calls and provide excellent customer service.
Manage patient appointments on providers’schedules - scheduling and confirming.
Prepare and verify necessary paperwork for patient appointments.
Collect and post payments to patient accounts.
Help patients complete their check-out after an appointment.
Support our providers with their duties as delegated (and in accordance with applicable
laws and regulations)
Light housekeeping around the office, including taking out trash, restocking supplies, and maintaining general cleanliness in the office.
You're the High-Achiever we’re looking for if...
You love to serve others.
You are unusually organized and super detail oriented!
You are extremely reliable. When you say you’ll do something, you do it without reminders.
You naturally collaborate with and support others.
You have grit and thrive under pressure while spinning multiple “plates in the air.”
You are proactive and see what else can be done or improved before being asked.
You are resourceful and have a “figure it out” mentality!
Your motto is #GST (Get Stuff Done).
You are a strong communicator, both verbal and written.
You have customer service experience.
How you will be compensated...
You will receive a competitive wage.
You will be eligible for quarterly performance bonuses.
You will have nine days of paid time off
You will be eligible to participate in our retirement plan (after 1 years of service)
You will be eligible for accident insurance.
You will be given continuing education opportunities at our expense.
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Vision insurance
Application Question(s):
Are you able to work Monday - Thursday 7:45 AM - 6:15 PM?
Experience:
Medical office: 1 year (Preferred)
Work Location: In person
Requirements
• Medical administrative support
• Medical scheduling
• Attention to detail
• Patient interaction
• Stocking
• Medical scheduling
• Attention to detail
• Patient interaction
• Stocking
About Brant Audiology & Tinnitus
Brant Audiology & Tinnitus is Wyoming’s largest hearing aid and audiology clinic with over 50 years of combined experience helping people hear better through personalized treatment plans. They offer comprehensive hearing care including hearing tests, ear wax removal, and audiology services to help individuals hear and live better every day.