Front Office Receptionist/Appointment Coordinator

Front Office Receptionist / Appointment Coordinator
Olson Orthodontics | Litchfield Park, AZ
Full-Time | Monday–Thursday
$20–$23/hour, depending on experience
Join a team that loves what we do—and the team we work with.

Olson Orthodontics is an established, patient-focused orthodontic practice serving families throughout Litchfield Park, Goodyear, Verrado, Buckeye and the West Valley.

We love providing exceptional orthodontic care, but just as importantly, we want every patient and parent who walks through our doors to feel genuinely welcomed, cared for and valued. More than 1,000 five-star Google reviews reflect the experience our team works hard to provide every day.

We're looking for an exceptional Front Office Receptionist / Appointment Coordinator to become part of our team.

This is a great position for someone who loves people, brings positive energy to work and thrives in a busy environment. Our front office is the first voice patients hear when they call and one of the first faces they see when they arrive, so we're looking for someone who is naturally warm, friendly and compassionate while also being organized, proactive and able to keep things moving when the office gets busy.

Orthodontic or dental experience is not required. We can teach orthodontics and our computer systems. We're much more interested in finding the right person with excellent character, a strong work ethic, great communication skills and the ability and desire to learn.

You may be a great fit for our team if you:
Genuinely enjoy people and are warm, outgoing and friendly
Bring energy, enthusiasm and a positive attitude to work
Are dependable and have integrity to do what you say you'll do
Notice what needs to be done and take initiative without always waiting to be asked
Enjoy being part of a team and willingly jump in to help others
Thrive in a busy environment and can confidently manage several priorities at once
Stay calm, organized and compassionate even when things get hectic
Are comfortable and confident communicating on the phone
Propose solutions rather than simply identifying problems
Learn new technology and computer systems comfortably
Communicate clearly and professionally
Pay careful attention to details
Care about creating an exceptional experience for patients and their families
What you'll do
As part of our front-office team, you'll play an important role in both the patient experience and the daily flow of our practice.

Responsibilities include:
Welcoming and assisting patients and parents
Answering and managing incoming phone calls
Scheduling and coordinating orthodontic appointments
Helping maintain an efficient patient schedule
Communicating with patients and families by phone, text and email
Checking patients in and assisting with front-office workflow
Verifying patient insurance and benefits
Learning and using our orthodontic practice-management and communication systems
Anticipating scheduling and patient-service needs
Helping solve problems as they arise
Supporting teammates wherever needed
Helping keep our front office organized, productive and welcoming
Experience
At least two years of professional work experience preferred
Previous orthodontic or dental experience is welcome but not required
Experience in medical offices, hospitality, customer service, reception, scheduling or other people-focused positions can translate very well to this role
Strong communication skills and comfort using computers are important
We believe skills can be taught. Character, attitude, initiative, dependability and the way someone treats other people matter even more.

Why Olson Orthodontics?

We are blessed to have an experienced, close-knit team that genuinely enjoys working together. Most of our team members have been with our practice for years, several over a decade, and our goal is to create the same sense of trust and connection with our patients and families.

We work hard, help one another and take pride in providing excellent care—but we also want our office to be a positive and enjoyable place to work.

And because our regular workweek is Monday through Thursday, our full-time team members enjoy a consistent three-day weekend.

Compensation & Benefits
$20–$23/hour, depending on experience
Full-time Monday–Thursday schedule
Performance and compensation review after approximately 90 days
Paid time off
Quarterly team bonus opportunities
Paid continuing education and professional skills training
Paid uniforms
Complimentary orthodontic treatment benefits
Eligibility for our 401(k) program
Eligibility for our health plan after one year
Training and opportunities to develop new skills
Supportive, experienced team environment
Interested?

If you're looking for more than simply another job—and want to become an important part of a team that cares deeply about its patients, its work and one another—we'd love to learn more about you.

Please submit your résumé and complete the requested application questions. Selected applicants may also be invited to complete a brief video response so we can get to know you beyond your résumé.

Pay: $20.00 - $23.00 per hour
Expected hours: 37.0 per week
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Professional development assistance
Referral program
People with a criminal record are encouraged to apply
Work Location: In person