Front Office Receptionist

Brightwork Dental Care is an independent dental practice with locations in Brunswick and Bath, Maine. Our offices share the same standard: unhurried appointments, attentive care, and a team that takes pride in what they do. We're looking for a front office receptionist who is organized, genuinely warm, and comfortable being the first voice a patient hears — and the last face they see on their way out.

About the Role
As the patient's first point of contact, you'll set the tone for every visit. You'll manage the front desk independently, handle scheduling and patient communication, and keep daily operations running smoothly.

Responsibilities
Welcome and check in patients; maintain a calm, welcoming front desk
Schedule, confirm, and manage appointments for both locations
Answer phones and respond to patient inquiries with care and accuracy
Collect and post payments; perform end-of-day reconciliation
Maintain and update electronic patient records in our practice management software
Manage recall outreach and reactivation of lapsed patients
Coordinate with the clinical team on scheduling and patient flow
Handle incoming and outgoing correspondence, referrals, and records requests
What We're Looking For
Strong interpersonal skills — warm, professional, and patient-focused
Reliable and detail-oriented, comfortable managing competing priorities
Experience in a dental or medical front office is a plus, but we will train the right candidate
Comfortable with payment collection and basic financial reconciliation
Clear, confident phone manner
Discretion and professionalism with patient health information (HIPAA)
Team-oriented with a self-starter's initiative
What We Offer
Competitive pay commensurate with experience
Health insurance and paid time off for eligible full-time employees
Supportive team culture in an independent practice where your contributions are seen and your voice matters
Pay: $25.13 - $30.27 per hour
Expected hours: 30.0 – 34.0 per week
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Work Location: In person