full-time 10 days ago
Front Office Receptionist - Creston
Catherine's Health Center
1211 Lafayette Avenue NE, Grand Rapids, MI 49505
Competitive Compensation
About the Practice
N/A Team Members
Dentrix Software
Job Description
Full-time Medical and Dental Receptionist role; Dental experience preferred.
Why work with Catherine’s?
Having started in the basement of St. Alphonsus Parish, Catherine’s has provided access to high quality, affordable, and compassionate healthcare for the underserved for over 27 years.
We offer the opportunity to work in a diverse, dedicated, patient-centered clinic, providing over 10,000 primary medical, behavioral health, and health promotion/disease prevention services annually.
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
Who We Are
catherineshc.org
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.
For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical care, dental care, behavioral health care, and health support services across three locations in West Michigan, with rapidly growing plans to expand to new locations and services to meet the needs of the community.
If you believe that health care is a basic human right and desire to be part of a team committed to helping, healing, and serving all people, Catherine’s is excited to announce to the following opportunity.
The Opportunity
Catherine’s is actively seeking a Front Office Dental and Medical Receptionist to serve as the first point of contact for patients at our Streams location. Catherine’s mission of providing high quality, affordable and compassionate health care starts the moment that a patient walks in the door or picks up the phone. The receptionist will have the opportunity to work with the amazing front office team to ensure that all members of the community needing health care can meet with a provider as soon as necessary.
Job Summary
The Front Office Receptionist will work with a lively team to ensure an efficient and positive experience for patients. Responsibilities will include greeting patients, patient registration, answering phones, scheduling appointments, patient check out, insurance verification and records processing. The front office team upholds Catherine’s values by building relationships based on integrity and honesty, serving the community with a commitment to excellence, treating patients and visitors with respect and dignity, and enhancing professional skills to foster stewardship.
Minimum Position Qualifications
Previous customer service experience (at least 1 year preferred)
Medical & Dental knowledge and experience (at least 1 year or equivalent education preferred)
High school Diploma, or GED/Equivalent (preferred)
Bilingual (preferred): Spanish, Arabic, Vietnamese, Nepali, Bosnian, Burmese, Kinyarwanda, Swahili, or Pashto
Skills, Knowledge, and Experience Requirements
Commitment to Catherine’s mission of providing access to high quality, affordable, and compassionate healthcare
Patient-Centered Attention to care
Excellent verbal and written communication
Proficiency with standard desktop computer system, multi-line phones, keyboard entry, and MS Office Suite
Experience with electronic health record (such as Athena or EPIC)
Ability to multi-task in a setting with frequent interruptions
Understanding of insurance verification
Ability to communicate with diverse patient populations, and insurance companies
Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
403(b)
403(b) matching
Bereavement leave
Continuing education credits
Dental insurance
Disability insurance
Employee assistance program
Family leave
Flexible spending account
Health insurance
Life insurance
Paid orientation
Paid sick time
Paid time off
Paid training
Professional development assistance
Retirement plan
Vision insurance
Medical Specialty:
Addiction Medicine
Dermatology
Pediatrics
Primary Care
Psychiatry
Public Health
Experience:
Medical terminology: 1 year (Preferred)
Dentrix/Dental EMR: 1 year (Preferred)
Dental office: 1 year (Preferred)
Language:
Another Language (Preferred)
Work Location: In person
Why work with Catherine’s?
Having started in the basement of St. Alphonsus Parish, Catherine’s has provided access to high quality, affordable, and compassionate healthcare for the underserved for over 27 years.
We offer the opportunity to work in a diverse, dedicated, patient-centered clinic, providing over 10,000 primary medical, behavioral health, and health promotion/disease prevention services annually.
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
Who We Are
catherineshc.org
Dignity is one of our four core values, and we believe this extends not only to the patients we partner with, but to our staff as well. We strive to create a workplace where you can grow professionally and personally alongside committed and passionate team members.
We offer a generous and competitive benefits package, including medical, dental, vision and life insurance; an employer-sponsored retirement program; paid time off and holiday pay; professional development allowances; and more for full-time employees.
For more than 25 years, Catherine’s Health Center has provided access to high quality, affordable, and compassionate health care for the underserved throughout West Michigan. As a Federally Qualified Health Center (FQHC), Catherine’s offers the opportunity to work with a team that engages patients as active partners in their care in a warm, friendly, safe, and modern atmosphere. Catherine’s provides primary medical care, dental care, behavioral health care, and health support services across three locations in West Michigan, with rapidly growing plans to expand to new locations and services to meet the needs of the community.
If you believe that health care is a basic human right and desire to be part of a team committed to helping, healing, and serving all people, Catherine’s is excited to announce to the following opportunity.
The Opportunity
Catherine’s is actively seeking a Front Office Dental and Medical Receptionist to serve as the first point of contact for patients at our Streams location. Catherine’s mission of providing high quality, affordable and compassionate health care starts the moment that a patient walks in the door or picks up the phone. The receptionist will have the opportunity to work with the amazing front office team to ensure that all members of the community needing health care can meet with a provider as soon as necessary.
Job Summary
The Front Office Receptionist will work with a lively team to ensure an efficient and positive experience for patients. Responsibilities will include greeting patients, patient registration, answering phones, scheduling appointments, patient check out, insurance verification and records processing. The front office team upholds Catherine’s values by building relationships based on integrity and honesty, serving the community with a commitment to excellence, treating patients and visitors with respect and dignity, and enhancing professional skills to foster stewardship.
Minimum Position Qualifications
Previous customer service experience (at least 1 year preferred)
Medical & Dental knowledge and experience (at least 1 year or equivalent education preferred)
High school Diploma, or GED/Equivalent (preferred)
Bilingual (preferred): Spanish, Arabic, Vietnamese, Nepali, Bosnian, Burmese, Kinyarwanda, Swahili, or Pashto
Skills, Knowledge, and Experience Requirements
Commitment to Catherine’s mission of providing access to high quality, affordable, and compassionate healthcare
Patient-Centered Attention to care
Excellent verbal and written communication
Proficiency with standard desktop computer system, multi-line phones, keyboard entry, and MS Office Suite
Experience with electronic health record (such as Athena or EPIC)
Ability to multi-task in a setting with frequent interruptions
Understanding of insurance verification
Ability to communicate with diverse patient populations, and insurance companies
Catherine’s is an equal opportunity employer. Catherine’s prohibits discrimination of any type and affords equal employment opportunities to all qualified persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
403(b)
403(b) matching
Bereavement leave
Continuing education credits
Dental insurance
Disability insurance
Employee assistance program
Family leave
Flexible spending account
Health insurance
Life insurance
Paid orientation
Paid sick time
Paid time off
Paid training
Professional development assistance
Retirement plan
Vision insurance
Medical Specialty:
Addiction Medicine
Dermatology
Pediatrics
Primary Care
Psychiatry
Public Health
Experience:
Medical terminology: 1 year (Preferred)
Dentrix/Dental EMR: 1 year (Preferred)
Dental office: 1 year (Preferred)
Language:
Another Language (Preferred)
Work Location: In person
Requirements
• Customer service
• Spanish
• Athenahealth
• Multi-line phone systems
• Epic
• Spanish
• Athenahealth
• Multi-line phone systems
• Epic
About Catherine's Health Center
Since 1996, Catherine’s Health Center (Catherine’s) has provided access to high quality, affordable, and compassionate health care to all. After being designated a Federally Qualified Health Center (FQHC) in 2020, Catherine’s continues to expand services and scope by offering integrated and comprehensive primary medical, dental, and behavioral health services across four clinics and seven place-based sites. Catherine’s primary medical care includes substance use disorder treatment, infectious disease prevention and management, women’s health services, and psychiatry. Through a culture of team-based care and no missed opportunities, we work with partners toward our vision of a thriving community free of health inequities.