Front Office Receptionist for Periodontics Practice

Overview
Join our periodontics practice as a Front Office Receptionist and become the welcoming face of our team! This role is perfect for a proactive, detail-oriented individual passionate about delivering exceptional patient service and ensuring smooth clinic operations. You will be the first point of contact for patients, managing appointments, handling administrative tasks, and supporting clinical staff with vital documentation. Your enthusiasm and organizational skills will help create a positive experience for every patient who walks through our doors.

Responsibilities
Greet patients warmly, verify their information, and check them in efficiently using Electronic Health Record (EHR) systems
Schedule appointments accurately while managing the clinic’s calendar with professionalism and attention to detail
Answer multi-line phone systems with courteous phone etiquette, providing clear information and directing calls appropriately
Collect and process payments, perform medical collections, and handle insurance verifications using health insurance knowledge including Medicare and HIPAA compliance
Maintain organized medical records, review documentation for accuracy, and ensure confidentiality in accordance with clinical confidentiality policies
Assist with medical billing by coding procedures using CPT codes, ICD-9/10 diagnosis codes, and verifying insurance claims
Support clinical staff by preparing care plans, reviewing documentation, and managing electronic health records (EHR) management tasks
Experience
Prior experience working in a dental or medical office setting is preferred
Strong knowledge of medical terminology, medical billing procedures including ICD coding and CPT coding preferred
Experience with health information management practices including filing, documentation review, and electronic health records management
Excellent customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism at all times
Bilingual abilities are a plus to better serve diverse patient populations
Familiarity with office administrative support tasks such as typing (including 10 key typing), filing, Microsoft Office applications, and general clerical experience
This role is an excellent fit for someone eager to contribute to a caring healthcare team while developing their skills in medical administrative support. We value energetic professionals who thrive on providing outstanding patient experiences and supporting seamless clinic operations. Join us today to be part of a vibrant practice dedicated to improving oral health through exceptional service!

Pay: $28.00 - $35.00 per hour
Benefits:
401(k)
401(k) matching
Paid time off
Work Location: In person