full-time 20 days ago
Front Office Receptionist
MacGinnis Orthodontics
333 W Bastanchury Rd Ste 100, Fullerton, CA 92835
Competitive Compensation
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
MacGinnis Orthodontics is seeking a Front Office Receptionist for our practice in Fullerton, CA! The ideal candidate will be a team worker and be someone who loves to learn and take on new challenges!
The ideal candidate will demonstrate great communication both verbal and written, excellent customer skills both in person and over the phone, exemplary problem-solving ability, and be a growth and advancement minded individual. As a Front Office Receptionist, you must also be proficient with Microsoft office, Orth2Edge - Ortho2 and/or related software!
Job Duties/Responsibilities
Welcome patients and families and provide a warm, professional experience from check-in through check-out.
Answer incoming calls, texts, and patient inquiries promptly and professionally.
Schedule and confirm appointments while helping maintain an efficient and productive orthodontic schedule.
Assist new patients with scheduling consultations and answer general questions about the practice and services.
Verify insurance benefits and assist patients with understanding insurance coverage and financial information.
Collect and accurately post patient payments.
Follow up with patients regarding appointments, outstanding balances, required paperwork, and other necessary information.
Maintain accurate and up-to-date patient records and documentation.
Help manage patient flow and communicate effectively with the clinical team throughout the day.
Support new-patient conversion efforts and ensure prospective patients receive timely and appropriate follow-up.
Assist with additional front-office, administrative, and patient-support responsibilities as needed.
Minimum Requirements
High School Diploma or Equivalent
2+ years of ortho experience
Leadership skills and a happy, personable persona.
Key Competencies
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all-inclusive.
Extensive knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite, and Ortho2Edge - Ortho2 software or related software.
Excellent Leadership skills
Ability to act with integrity, professionalism, and confidentiality
Ability to demonstrate initiative and promptness.
Ability to encourage and build mutual trust, respect, and cooperation among team members
Ability to explain dental conditions consequences of treatment & non-treatment, financial options, dental benefits in an easy-to-understand manner for the patient.
Benefits
401k Plan and PTO
Salary Range
Dependent on Experience
Does this role describe you? We'd love to meet you! Please apply with your most up to date resume!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The ideal candidate will demonstrate great communication both verbal and written, excellent customer skills both in person and over the phone, exemplary problem-solving ability, and be a growth and advancement minded individual. As a Front Office Receptionist, you must also be proficient with Microsoft office, Orth2Edge - Ortho2 and/or related software!
Job Duties/Responsibilities
Welcome patients and families and provide a warm, professional experience from check-in through check-out.
Answer incoming calls, texts, and patient inquiries promptly and professionally.
Schedule and confirm appointments while helping maintain an efficient and productive orthodontic schedule.
Assist new patients with scheduling consultations and answer general questions about the practice and services.
Verify insurance benefits and assist patients with understanding insurance coverage and financial information.
Collect and accurately post patient payments.
Follow up with patients regarding appointments, outstanding balances, required paperwork, and other necessary information.
Maintain accurate and up-to-date patient records and documentation.
Help manage patient flow and communicate effectively with the clinical team throughout the day.
Support new-patient conversion efforts and ensure prospective patients receive timely and appropriate follow-up.
Assist with additional front-office, administrative, and patient-support responsibilities as needed.
Minimum Requirements
High School Diploma or Equivalent
2+ years of ortho experience
Leadership skills and a happy, personable persona.
Key Competencies
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all-inclusive.
Extensive knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite, and Ortho2Edge - Ortho2 software or related software.
Excellent Leadership skills
Ability to act with integrity, professionalism, and confidentiality
Ability to demonstrate initiative and promptness.
Ability to encourage and build mutual trust, respect, and cooperation among team members
Ability to explain dental conditions consequences of treatment & non-treatment, financial options, dental benefits in an easy-to-understand manner for the patient.
Benefits
401k Plan and PTO
Salary Range
Dependent on Experience
Does this role describe you? We'd love to meet you! Please apply with your most up to date resume!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
About MacGinnis Orthodontics
MacGinnis Orthodontics, located in Fullerton, CA, is led by Dr. Matthew MacGinnis and his dedicated team who provide excellent orthodontic treatment for children and adults. They offer state-of-the-art treatment plans including braces, micro implants, Invisalign, and Invisalign Teen. With a focus on professionalism, a fun environment, and multiple financing options, they strive to make the orthodontic experience positive and rewarding for their patients.