Front Office Receptionist/Marketing Coordinator

As Front Office Associate, you are key to creating an exceptional patient experience. As the first point of contact, you create a positive impression overall. Responsibility includes ensuring that the office meets the operational and performance standards of Miracle Ear. You provide support by performing a variety of customer service, marketing, operational and administrative functions. Ensuring an exceptional patient experience entails providing accurate and effective schedule management and administrative support, keeping current with changing policies and procedures, and advocating for hearing health awareness by creating brand visibility. The position does not include the sales or fitting of hearing aids.

Individuals with experience in customer service, office administration/management, clinic coordination or front desk/reception would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational/tech skills to complete administrative tasks.

Responsibilities:
· Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
· Scheduling, screening, and confirming new appointments through inbound and outbound calling
· Provide customer resolution to any concerns or questions
· Communicate all relevant customer information to the Hearing Care Professional
· Collect and record customer payments
· Maintain the customer database by updating office records
· Handle walk-ins for existing customers
· Help run office promotions by participating in any marketing and social media initiatives
· Assist company leadership with ongoing initiatives and projects
More than one in 10 Americans have a hearing loss. This problem affects their ability to communicate with their friends and families. It reduces the quality of their lives. This problem can be easily solved with properly designed hearing aids. Sadly, only 20% of those with hearing problem have sought help. We need to get the word out about hearing loss and the help that we provide.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

This is a full-time position M-F, 8:30AM-5PM. Hourly rate is $14/hour, plus monthly bonus opportunity.

Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Relocate:
North Olmsted, OH 44070: Relocate before starting work (Required)
Work Location: In person