Front Office Receptionist

Job Overview
We are seeking a professional and organized Front Office Receptionist to join our healthcare facility. The ideal candidate will serve as the first point of contact for patients and visitors, managing front desk operations with efficiency and compassion. This role requires strong administrative skills, familiarity with dental office procedures, and excellent communication abilities to ensure smooth clinic operations and exceptional patient service.

Responsibilities
Greet patients and visitors warmly, providing a welcoming environment
Manage patient check-in and check-out processes using Electronic Health Record (EHR) systems such as Carestream WINOMS
Verify insurance coverage and perform insurance verification procedures
Collect patient records for upcoming appointments
Identify proper x-rays needed for appointment and upload into patient account
Schedule patient appointments accurately using dental scheduling software
Collect payments and perform medical billing and coding tasks, including CPT and ICD coding (ICD-9, ICD-10)
Review and update medical records, ensuring compliance with HIPAA regulations
Handle multi-line phone systems with professional phone etiquette
Assist with documentation review, data entry, and maintaining accurate health information management records
Support administrative tasks such as filing, faxing, copying, and managing office supplies
Maintain confidentiality of patient information in accordance with HIPAA standards
Coordinate with clinical staff to facilitate care plans and intake procedures
Skills
Proven experience in a medical office setting or healthcare environment, including dental or hospital experience preferred
Proficiency in EMR/EHR systems such as Carestream WINOMS
Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing processes
Familiarity with health information management standards and documentation review practices
Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (including 10-key typing)
Exceptional customer service skills with the ability to handle patient inquiries professionally
Bilingual abilities are a plus to serve diverse patient populations effectively
Strong organizational skills with attention to detail in clerical support tasks such as filing and record keeping
Ability to manage multi-line phone systems efficiently while maintaining professionalism
Knowledge of dental terminology and dental office management systems like Carestream WINOMS is advantageous
Experience in insurance verification processes and office management duties is preferred
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing excellent patient care through efficient administrative support.

Benefits:
401(k)
Work Location: In person