FT Front Desk Coordinator/Dental Office

Job Overview
Parkway Dental Center – Minneapolis, MN
Full-Time | $25–$28/hour, based on experience and qualifications
Parkway Dental Center is seeking a professional, personable, and highly dependable Front Desk Coordinator to join our administrative team. Dental experience is preferred, but not required. We are willing to train the right person.

What is required is a strong background in customer service, excellent communication skills, confidence with computers and technology, attention to detail, and a genuine desire to take care of people.

This is a busy dental practice and a fast-paced position. We are looking for someone who learns quickly, enjoys interacting with patients, stays organized when several things are happening at once, and takes ownership of their responsibilities.

What We're Looking For
The right candidate will be:
Genuinely caring and patient-focused
Professional, friendly, and confident communicating with people
Experienced in delivering excellent customer service
A fast learner who enjoys learning new skills
Very comfortable using computers and learning new software
Organized and detail-oriented
Able to multitask effectively in a fast-paced environment
Dependable, punctual, and consistent
Comfortable communicating by phone, text, email, and in person
Able to remain composed and professional when schedules change or patients need additional assistance
Receptive to feedback and willing to continuously improve
Proactive rather than waiting to be told every next step
A strong team member who notices what needs to be done and helps get it done
Responsibilities
As a Front Desk Coordinator, you will be an important part of the patient's experience with our practice. Responsibilities include:
Greeting and checking in patients
Answering and managing incoming phone calls
Scheduling, confirming, and coordinating patient appointments
Communicating with patients regarding appointments and next steps
Managing schedule changes and cancellations
Maintaining accurate patient information
Communicating through phone, text, email, and practice communication systems
Coordinating with doctors, hygienists, dental assistants, and administrative team members
Following up with patients when necessary
Assisting patients with questions and helping resolve concerns
Learning dental terminology, office procedures, and practice-management software
Maintaining patient confidentiality and following HIPAA requirements
Supporting the administrative team in keeping the office organized and running efficiently
As training progresses, additional front-office responsibilities may be added based on the employee's skills and experience.

Qualifications
Required:
Strong customer-service skills
Excellent verbal and written communication
Strong computer skills and ability to learn new technology quickly
Professional demeanor and appearance
Strong organizational and time-management skills
Attention to detail
Ability to work effectively in a busy environment
Reliable attendance and punctuality
High school diploma or equivalent
Preferred, but not required:
Dental or healthcare office experience
Dental scheduling experience
Experience with dental practice-management software
Experience with insurance or patient accounts
Previous experience in a high-quality customer-service environment
Pay: $25.00 - $28.00 per hour
Benefits:
401(k)
Employee discount
Free parking
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location: In person