full-time 6 days ago
Healthcare Customer Service Representative
Fusion BPO Services
791 Park Of Commerce Boulevard, Boca Raton, FL 33487
14.00 - 15.50/hr
About the Practice
N/A Team Members
Software Software
Job Description
Healthcare Customer Service Associate (In-Office)
Fusion CX | Boca Raton, FL
Make a Difference Every Day
Fusion CX is seeking compassionate and customer-focused individuals to join our team as Healthcare Customer Service Associates. In this role, you'll assist members by answering questions, resolving concerns, and providing exceptional service in a fast-paced call center environment.
Responsibilities
Answer customer calls regarding benefits, eligibility, referrals, and claims.
Research and resolve customer concerns with professionalism and empathy.
Escalate complex issues when needed.
Meet quality, productivity, attendance, and schedule expectations.
Qualifications
High School Diploma or GED required.
At least 1 year of customer service or call center experience required.
Medicare, healthcare, insurance, or pharmacy experience preferred.
Strong communication, problem-solving, and computer skills.
Ability to handle high call volumes while maintaining excellent customer service.
Schedule
Monday – Friday
Flexible 8-hour shifts between 11:00 AM and 11:00 PM
Why Join Fusion CX?
Attendance incentives
Growth opportunities
Supportive team environment
Meaningful work helping customers when they need it most
Apply Today!
Start your career with Fusion CX and become part of a team that makes a difference every day.
Fusion CX – Where Your Voice Makes a Difference.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Pay: $14.00 - $15.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Fusion CX | Boca Raton, FL
Make a Difference Every Day
Fusion CX is seeking compassionate and customer-focused individuals to join our team as Healthcare Customer Service Associates. In this role, you'll assist members by answering questions, resolving concerns, and providing exceptional service in a fast-paced call center environment.
Responsibilities
Answer customer calls regarding benefits, eligibility, referrals, and claims.
Research and resolve customer concerns with professionalism and empathy.
Escalate complex issues when needed.
Meet quality, productivity, attendance, and schedule expectations.
Qualifications
High School Diploma or GED required.
At least 1 year of customer service or call center experience required.
Medicare, healthcare, insurance, or pharmacy experience preferred.
Strong communication, problem-solving, and computer skills.
Ability to handle high call volumes while maintaining excellent customer service.
Schedule
Monday – Friday
Flexible 8-hour shifts between 11:00 AM and 11:00 PM
Why Join Fusion CX?
Attendance incentives
Growth opportunities
Supportive team environment
Meaningful work helping customers when they need it most
Apply Today!
Start your career with Fusion CX and become part of a team that makes a difference every day.
Fusion CX – Where Your Voice Makes a Difference.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Pay: $14.00 - $15.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• High school diploma or GED
• Medicare
• Research
• Customer support experience within healthcare industry
• Certified Professional Coder
• Medicare
• Research
• Customer support experience within healthcare industry
• Certified Professional Coder
About Fusion BPO Services
Fusion CX is a global BPO company specializing in customer engagement services. With over 0 years of experience and operations in multiple countries, they offer AI-First CX solutions to cut customer support costs without sacrificing quality.