full-time 7 days ago
Healthcare Customer Service Representative
Lincare
Independence, MO 64055
Competitive Compensation
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Company Overview
Medical West Respiratory Services is dedicated to setting the standard for excellence in delivering respiratory care within the home environment. Our mission is to enable patients with chronic conditions to stay engaged in life, supported by a culture rooted in growth, security, and integrity. We offer comprehensive benefits and a collaborative work environment focused on compassionate patient support.
Overview
We are seeking a highly motivated Healthcare Customer Service Representative to join our team. This role involves providing exceptional support to patients and healthcare providers by managing inquiries, processing data accurately, and ensuring effective patient support. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer service within the healthcare sector.
Duties
Respond promptly and professionally to patient and provider inquiries via phone, email, and electronic health records (EHR) systems.
Manage phone call flow efficiently, demonstrating excellent phone etiquette and communication skills.
Utilize healthcare support knowledge, including health insurance procedures and medical terminology, to assist clients effectively.
Enter data accurately into electronic health records (EHR) systems while maintaining confidentiality and compliance with privacy regulations.
Coordinate with healthcare teams to facilitate appointment scheduling, follow-ups, and documentation updates.
Resolve customer service issues promptly through problem-solving techniques while maintaining a positive attitude.
Maintain proficiency in Microsoft Office applications for documentation and reporting purposes.
Support the team with administrative tasks such as data entry, record management, and call center operations.
Requirements
Proven experience in customer service within a healthcare or call center environment.
Strong computer skills with proficiency in Microsoft Office Suite and electronic health records (EHR/EHR) management systems.
Excellent communication skills.
Knowledge of health insurance processes, medical terminology, and healthcare support practices.
Experience managing phone calls effectively while demonstrating professional phone etiquette.
Ability to handle multiple tasks efficiently with strong typing skills and attention to detail.
Join our team as we deliver compassionate healthcare support through dedicated service excellence!
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Work Location: In person
Medical West Respiratory Services is dedicated to setting the standard for excellence in delivering respiratory care within the home environment. Our mission is to enable patients with chronic conditions to stay engaged in life, supported by a culture rooted in growth, security, and integrity. We offer comprehensive benefits and a collaborative work environment focused on compassionate patient support.
Overview
We are seeking a highly motivated Healthcare Customer Service Representative to join our team. This role involves providing exceptional support to patients and healthcare providers by managing inquiries, processing data accurately, and ensuring effective patient support. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding customer service within the healthcare sector.
Duties
Respond promptly and professionally to patient and provider inquiries via phone, email, and electronic health records (EHR) systems.
Manage phone call flow efficiently, demonstrating excellent phone etiquette and communication skills.
Utilize healthcare support knowledge, including health insurance procedures and medical terminology, to assist clients effectively.
Enter data accurately into electronic health records (EHR) systems while maintaining confidentiality and compliance with privacy regulations.
Coordinate with healthcare teams to facilitate appointment scheduling, follow-ups, and documentation updates.
Resolve customer service issues promptly through problem-solving techniques while maintaining a positive attitude.
Maintain proficiency in Microsoft Office applications for documentation and reporting purposes.
Support the team with administrative tasks such as data entry, record management, and call center operations.
Requirements
Proven experience in customer service within a healthcare or call center environment.
Strong computer skills with proficiency in Microsoft Office Suite and electronic health records (EHR/EHR) management systems.
Excellent communication skills.
Knowledge of health insurance processes, medical terminology, and healthcare support practices.
Experience managing phone calls effectively while demonstrating professional phone etiquette.
Ability to handle multiple tasks efficiently with strong typing skills and attention to detail.
Join our team as we deliver compassionate healthcare support through dedicated service excellence!
Expected hours: 40.0 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Work Location: In person
Requirements
• Health information management
• Medical terminology
• Medical administrative support
• Teamwork
• Attention to detail
• Multitasking
• Phone etiquette
• Customer service
• Patient care
• Medical terminology
• Medical administrative support
• Teamwork
• Attention to detail
• Multitasking
• Phone etiquette
• Customer service
• Patient care
About Lincare
Lincare is a nationwide home healthcare and respiratory care provider focused on helping patients manage chronic conditions in the comfort of their homes. Its services include oxygen and nebulizer therapy, sleep apnea equipment, ventilator support, enteral therapy, durable medical equipment, and disease-management education. The organization emphasizes accessible patient support through digital tools, live chat, secure patient portals, and a skilled care team.