full-time 15 days ago
Hybrid Dental Assistant & Front Desk Receptionist
Bastien Dental
Marshfield, MA 02050
27 - 33/hr
About the Practice
N/A Team Members
Dentrix Software
Job Description
The Front Desk Receptionist / Dental Assistant is a dual-role position designed for a highly organized, patient-focused individual who can manage administrative responsibilities while also stepping in to provide chairside dental assistance when needed. This hybrid role ensures smooth daily operations, exceptional patient experiences, and clinical support during busy periods or staff shortages.
Key Responsibilities Front Desk & Administrative Duties
Patient Scheduling — Manage appointments, confirmations, cancellations, and daily schedule flow.
Patient Check-In/Out — Greet patients warmly, verify information, and ensure a smooth visit from arrival to departure.
Insurance Coordination — Verify benefits, obtain pre-authorizations, and communicate coverage details to patients.
Billing & Payments — Collect co-pays, process payments, and assist with account inquiries.
Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
Maintain a clean, organized, and welcoming reception area.
Protect patient privacy and maintain HIPAA compliance.
Clinical & Dental Assisting Duties (As Needed)
Chairside Assistance — Assist the dentist during procedures, including passing instruments and preparing materials.
Room Preparation — Set up and break down operatories before and after procedures.
Sterilization — Clean, disinfect, and sterilize instruments following OSHA and CDC guidelines.
Take digital X-rays and intraoral photos as permitted by state regulations.
Provide patient education on post-op instructions, oral hygiene, and treatment plans.
Maintain inventory of clinical supplies and assist with ordering.
Qualifications
Previous experience as a dental receptionist and/or dental assistant preferred.
X-ray certification (state-specific) strongly preferred.
Strong communication, multitasking, and organizational skills.
Knowledge of dental terminology, procedures, and insurance codes.
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
Ability to maintain professionalism and compassion in a fast-paced environment.
Ideal Candidate
The ideal candidate is:
Warm, friendly, and patient-centered.
Able to switch seamlessly between administrative and clinical tasks.
A proactive problem-solver who keeps the office running smoothly.
Comfortable supporting both the front office and clinical team.
Reliable, detail-oriented, and committed to high-quality care.
Work Environment
This role involves:
Frequent interaction with patients and team members.
Periods of standing, bending, and assisting chairside.
A balance of administrative desk work and hands-on clinical support.
Pay: $27.00 - $33.00 per hour
Benefits:
401(k)
Continuing education credits
Employee discount
Free parking
Paid jury duty
Paid sick time
Paid time off
Profit sharing
Work Location: In person
Key Responsibilities Front Desk & Administrative Duties
Patient Scheduling — Manage appointments, confirmations, cancellations, and daily schedule flow.
Patient Check-In/Out — Greet patients warmly, verify information, and ensure a smooth visit from arrival to departure.
Insurance Coordination — Verify benefits, obtain pre-authorizations, and communicate coverage details to patients.
Billing & Payments — Collect co-pays, process payments, and assist with account inquiries.
Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
Maintain a clean, organized, and welcoming reception area.
Protect patient privacy and maintain HIPAA compliance.
Clinical & Dental Assisting Duties (As Needed)
Chairside Assistance — Assist the dentist during procedures, including passing instruments and preparing materials.
Room Preparation — Set up and break down operatories before and after procedures.
Sterilization — Clean, disinfect, and sterilize instruments following OSHA and CDC guidelines.
Take digital X-rays and intraoral photos as permitted by state regulations.
Provide patient education on post-op instructions, oral hygiene, and treatment plans.
Maintain inventory of clinical supplies and assist with ordering.
Qualifications
Previous experience as a dental receptionist and/or dental assistant preferred.
X-ray certification (state-specific) strongly preferred.
Strong communication, multitasking, and organizational skills.
Knowledge of dental terminology, procedures, and insurance codes.
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
Ability to maintain professionalism and compassion in a fast-paced environment.
Ideal Candidate
The ideal candidate is:
Warm, friendly, and patient-centered.
Able to switch seamlessly between administrative and clinical tasks.
A proactive problem-solver who keeps the office running smoothly.
Comfortable supporting both the front office and clinical team.
Reliable, detail-oriented, and committed to high-quality care.
Work Environment
This role involves:
Frequent interaction with patients and team members.
Periods of standing, bending, and assisting chairside.
A balance of administrative desk work and hands-on clinical support.
Pay: $27.00 - $33.00 per hour
Benefits:
401(k)
Continuing education credits
Employee discount
Free parking
Paid jury duty
Paid sick time
Paid time off
Profit sharing
Work Location: In person
Requirements
• Medical scheduling
• Dental terminology
• Dentrix
• Organizational skills
• HIPAA
• Dental terminology
• Dentrix
• Organizational skills
• HIPAA