full-time 15 days ago
IR Front Desk Receptionist/Surgical Coordinator
Orange County Urology Associates
Irvine, CA 92618
25 - 30/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
The Front Desk Receptionist/Surgical Coordinator is responsible for managing our
phones and other administrative tasks associated with assisting our patients and other
visitors.
Principal Duties and Responsibilities
Serve as the first point of contact for patients at our practice. Greet patients
warmly & provide courteous service both in office and over the phone
Use sound judgment in handling calls, especially when dealing with highly
sensitive medical information. Complies with HIPPA policies and standards with
regards to patient confidentiality.
Use the EMR system to match physician availability with the patient's needs and
preferences in terms of date and time.
Able to accurately schedule appointments based on clinic and practice guidelines
and specifications.
When scheduling patients, be sure to add and update demographics and
insurance information for patients thoroughly & accurately.
Coordinate surgical schedule with the hospital
Confirm, cancel, reschedule and update patient appointments at request of the
patient or the provider.
Work with the insurance company to obtain pre-authorization for medical
procedure and communicate with the customer regarding the amount that they
are responsible for.
Collect any amount due by the patient prior to the procedure
Prepare patient charts for the day's procedures in advance. To consist of arm
band and all forms required for pre, intra and post-op.
Check the patient in for their procedure when they arrive at the office. Go over
the paperwork and obtain a copy of the insurance card. Schedule their follow-up
appointment. Notify the medical assistant that they are ready to be called back.
Ensure that all procedural paperwork for the day has been scanned into the
patient's medical record and properly filed.
Address patient concerns efficiently and effectively. Use customer service
principles and techniques to deal with patients calmly and pleasantly.
Communicates as needed with physicians and other staff about any patient
concerns. Consults with the office manager about any system or administrative
issues.
Effectively communicate and complete requests from other medical offices
(faxing patient medical records, or other information as requested).
Uses customer service principles and techniques to deal with patients calmly and pleasantly
Pay: $25.00 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
phones and other administrative tasks associated with assisting our patients and other
visitors.
Principal Duties and Responsibilities
Serve as the first point of contact for patients at our practice. Greet patients
warmly & provide courteous service both in office and over the phone
Use sound judgment in handling calls, especially when dealing with highly
sensitive medical information. Complies with HIPPA policies and standards with
regards to patient confidentiality.
Use the EMR system to match physician availability with the patient's needs and
preferences in terms of date and time.
Able to accurately schedule appointments based on clinic and practice guidelines
and specifications.
When scheduling patients, be sure to add and update demographics and
insurance information for patients thoroughly & accurately.
Coordinate surgical schedule with the hospital
Confirm, cancel, reschedule and update patient appointments at request of the
patient or the provider.
Work with the insurance company to obtain pre-authorization for medical
procedure and communicate with the customer regarding the amount that they
are responsible for.
Collect any amount due by the patient prior to the procedure
Prepare patient charts for the day's procedures in advance. To consist of arm
band and all forms required for pre, intra and post-op.
Check the patient in for their procedure when they arrive at the office. Go over
the paperwork and obtain a copy of the insurance card. Schedule their follow-up
appointment. Notify the medical assistant that they are ready to be called back.
Ensure that all procedural paperwork for the day has been scanned into the
patient's medical record and properly filed.
Address patient concerns efficiently and effectively. Use customer service
principles and techniques to deal with patients calmly and pleasantly.
Communicates as needed with physicians and other staff about any patient
concerns. Consults with the office manager about any system or administrative
issues.
Effectively communicate and complete requests from other medical offices
(faxing patient medical records, or other information as requested).
Uses customer service principles and techniques to deal with patients calmly and pleasantly
Pay: $25.00 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• HIPAA
• Filing
• Scanning
• Faxing
• Clinical information systems
• Filing
• Scanning
• Faxing
• Clinical information systems
About Orange County Urology Associates
Orange County Urology Associates (OCUA) is a premier urological care center located in Laguna Hills, California. They offer compassionate and patient-focused urology care with attention to individual needs. With a team of 11 experienced urologists, OCUA provides state-of-the-art urology services using the latest technology and techniques.