full-time 18 days ago
Lead Dental Patient Access Representative
All Care Health Center
902 S 6th St, Council Bluffs, IA 51501
19 - 21/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
ABOUT US
All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.
We offer a comprehensive benefits package, including:
Eligibility for student loan forgiveness;
Medical, Dental and Vision Insurance;
Generous time off including:
Paid Time off (PTO) and Personal days
10 paid holidays, including your birthday!
Employer paid Life Insurance and Long Term Disability;
Additional pay for Bilingual (Spanish) capability;
401(k) match up to 4%, and more!
POSITION OVERVIEW
The Lead Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors and assisting in oversight of day-to-day front desk duties.
SCHEDULE AND PAY
This is a full-time (40 hour) position.
Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.
The pay range for this position is $19-21, dependent on experience.
DUTIES
Assists with oversight of patient interactions at the front desk
Schedule appointments according to written dental protocols
Triage patients according to written dental protocols
Addresses patient concerns when necessary
Establish that each dental patient is advised of the sliding fee scale
Manages and utilizes the patient waitlist effectively and efficiently
Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
Oversees and verifies insurance eligibility, communicates coverage details to patients and ensures accurate claim preparation and submission
Assist dental patients in completing dental history, consent and financial forms if necessary
Perform cashiering and collection duties
Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
Ensure front office operations adhere to HIPAA guidelines and maintain patient confidentiality
Maintain accurate dental files for patients and for quality control
Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
Follow up on “no-show” dental patients on a daily basis
Oversees front desk phone communication to ensure messaging is clear, concise, and follows established protocols
QUALIFICATIONS
High school diploma or GED required.
Previous training and experience in dental reception setting preferred
Previous supervisory experience preferred
Bilingual (Spanish) preferred
At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.
This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.
If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.
All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.
We offer a comprehensive benefits package, including:
Eligibility for student loan forgiveness;
Medical, Dental and Vision Insurance;
Generous time off including:
Paid Time off (PTO) and Personal days
10 paid holidays, including your birthday!
Employer paid Life Insurance and Long Term Disability;
Additional pay for Bilingual (Spanish) capability;
401(k) match up to 4%, and more!
POSITION OVERVIEW
The Lead Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors and assisting in oversight of day-to-day front desk duties.
SCHEDULE AND PAY
This is a full-time (40 hour) position.
Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.
The pay range for this position is $19-21, dependent on experience.
DUTIES
Assists with oversight of patient interactions at the front desk
Schedule appointments according to written dental protocols
Triage patients according to written dental protocols
Addresses patient concerns when necessary
Establish that each dental patient is advised of the sliding fee scale
Manages and utilizes the patient waitlist effectively and efficiently
Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form
Oversees and verifies insurance eligibility, communicates coverage details to patients and ensures accurate claim preparation and submission
Assist dental patients in completing dental history, consent and financial forms if necessary
Perform cashiering and collection duties
Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic
Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment
Ensure front office operations adhere to HIPAA guidelines and maintain patient confidentiality
Maintain accurate dental files for patients and for quality control
Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email
Follow up on “no-show” dental patients on a daily basis
Oversees front desk phone communication to ensure messaging is clear, concise, and follows established protocols
QUALIFICATIONS
High school diploma or GED required.
Previous training and experience in dental reception setting preferred
Previous supervisory experience preferred
Bilingual (Spanish) preferred
At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.
This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.
If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.
About All Care Health Center
All Care Health Center in Council Bluffs, Iowa, is dedicated to providing comprehensive medical, behavioral health, dental, and pharmacy services to the community. With a focus on accessibility and compassion, our team strives to make a positive impact on the lives of our patients.