Lead Dental Patient Access Representative

ABOUT US

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

Eligibility for student loan forgiveness;

Medical, Dental and Vision Insurance;

Generous time off including:
Paid Time off (PTO) and Personal days

10 paid holidays, including your birthday!

Employer paid Life Insurance and Long Term Disability;

Additional pay for Bilingual (Spanish) capability;

401(k) match up to 4%, and more!

POSITION OVERVIEW

The Lead Dental Patient Access Representative supports the front office area by providing exceptional customer service to ACHC patients and visitors and assisting in oversight of day-to-day front desk duties.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, Saturday 8AM-Noon. Scheduling needs will be discussed during interview.

The pay range for this position is $19-21, dependent on experience.

DUTIES

Assists with oversight of patient interactions at the front desk

Schedule appointments according to written dental protocols

Triage patients according to written dental protocols

Addresses patient concerns when necessary

Establish that each dental patient is advised of the sliding fee scale

Manages and utilizes the patient waitlist effectively and efficiently

Obtain necessary documentation for accurate dental billing and registers appropriate data on dental billing form

Oversees and verifies insurance eligibility, communicates coverage details to patients and ensures accurate claim preparation and submission

Assist dental patients in completing dental history, consent and financial forms if necessary

Perform cashiering and collection duties

Answer dental telephone calls into the clinic and make telephone calls to dental patients from the clinic

Pre-call dental patients to remind them of their appointments and notify patient of payment due at time of appointment

Ensure front office operations adhere to HIPAA guidelines and maintain patient confidentiality

Maintain accurate dental files for patients and for quality control

Fax dental reports to other dentists’ offices, copy dental records and dental x-ray reports in charts according to written dental protocol & email

Follow up on “no-show” dental patients on a daily basis

Oversees front desk phone communication to ensure messaging is clear, concise, and follows established protocols

QUALIFICATIONS

High school diploma or GED required.

Previous training and experience in dental reception setting preferred

Previous supervisory experience preferred

Bilingual (Spanish) preferred

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.