full-time 19 days ago
Lead Dental Receptionist
The Pines Dental
184 Thorold Road, Welland, ON L3C 3V7
25–28/hr
About the Practice
N/A Team Members
Tracker Software
Office Tour & Photos
Job Description
We are looking for an experienced, organized, and patient-focused Lead Dental Receptionist to join our dental team. This is a key leadership position responsible for overseeing the day-to-day operations of the front desk while ensuring an exceptional experience for every patient.
The ideal candidate is confident, professional, highly organized, and comfortable taking initiative. You will serve as a leader and resource for the reception team while working closely with the dentists, hygienists, dental assistants, and office management.
KEY RESPONSIBILITIES
Front Desk Leadership
Lead and oversee daily front-desk operations.
Support, train, and mentor reception staff.
Ensure front-desk procedures and office protocols are followed consistently.
Coordinate communication between the front desk and clinical team.
Help resolve patient concerns professionally and efficiently.
Maintain a welcoming, professional, and positive reception environment.
Patient Scheduling & Coordination
Manage and optimize the appointment schedule.
Schedule new and existing patients efficiently.
Confirm appointments and follow up on cancellations and no-shows.
Coordinate treatment appointments and follow-ups along side our Treatment Cooridinator.
Maintain an efficient schedule while supporting the productivity of the dental team.
Provide patients with clear information regarding appointments, treatment, and office policies.
Team Supervision
Provide daily guidance and support to front-office team members.
Assist with onboarding and training new reception staff.
Identify areas for improvement and implement efficient processes.
Lead by example and promote teamwork, accountability, and excellent customer service.
QUALIFICATIONS
Previous dental reception or dental administrative experience required.
Previous leadership or supervisory experience is strongly preferred.
Strong knowledge of dental scheduling, insurance, billing, and treatment coordination.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Comfortable handling multiple priorities in a busy dental office.
Professional, friendly, and confident communication style.
Strong attention to detail and accuracy.
Ability to handle sensitive patient and financial information with discretion.
Experience with dental practice management software is an asset.
CDA or dental administration experience is an asset.
WHAT WE ARE LOOKING FOR
We are seeking someone who is more than just an experienced receptionist — we want a leader who can take ownership of the front office.
The successful candidate will be dependable, proactive, and comfortable making decisions, supporting their team, and helping the office run smoothly. You should enjoy working with people, take pride in providing excellent patient service, and have the confidence to address challenges professionally.
Pay: $25.00-$28.00 per hour
Benefits:
Dental care
Work Location: In person
The ideal candidate is confident, professional, highly organized, and comfortable taking initiative. You will serve as a leader and resource for the reception team while working closely with the dentists, hygienists, dental assistants, and office management.
KEY RESPONSIBILITIES
Front Desk Leadership
Lead and oversee daily front-desk operations.
Support, train, and mentor reception staff.
Ensure front-desk procedures and office protocols are followed consistently.
Coordinate communication between the front desk and clinical team.
Help resolve patient concerns professionally and efficiently.
Maintain a welcoming, professional, and positive reception environment.
Patient Scheduling & Coordination
Manage and optimize the appointment schedule.
Schedule new and existing patients efficiently.
Confirm appointments and follow up on cancellations and no-shows.
Coordinate treatment appointments and follow-ups along side our Treatment Cooridinator.
Maintain an efficient schedule while supporting the productivity of the dental team.
Provide patients with clear information regarding appointments, treatment, and office policies.
Team Supervision
Provide daily guidance and support to front-office team members.
Assist with onboarding and training new reception staff.
Identify areas for improvement and implement efficient processes.
Lead by example and promote teamwork, accountability, and excellent customer service.
QUALIFICATIONS
Previous dental reception or dental administrative experience required.
Previous leadership or supervisory experience is strongly preferred.
Strong knowledge of dental scheduling, insurance, billing, and treatment coordination.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities.
Comfortable handling multiple priorities in a busy dental office.
Professional, friendly, and confident communication style.
Strong attention to detail and accuracy.
Ability to handle sensitive patient and financial information with discretion.
Experience with dental practice management software is an asset.
CDA or dental administration experience is an asset.
WHAT WE ARE LOOKING FOR
We are seeking someone who is more than just an experienced receptionist — we want a leader who can take ownership of the front office.
The successful candidate will be dependable, proactive, and comfortable making decisions, supporting their team, and helping the office run smoothly. You should enjoy working with people, take pride in providing excellent patient service, and have the confidence to address challenges professionally.
Pay: $25.00-$28.00 per hour
Benefits:
Dental care
Work Location: In person
Requirements
• Time management
• Dental receptionist
• Patient service
• Administrative experience
• Office management
• Dental receptionist
• Patient service
• Administrative experience
• Office management
About The Pines Dental
Since 1974, The Pines Dental has been proudly serving the Welland and Fonthill communities with exceptional dental care. The team is committed to providing the best in dental healthcare, with highly qualified dentists and staff who prioritize patient care and comfort.