Lead Dental Receptionist

Midwest Refuah Health Center is seeking an experienced and highly organized Dental Lead Receptionist to join our brand-new and growing dental clinic. This is an exciting opportunity for a skilled dental scheduling professional to play a key role in building an efficient, patient-centered operation from the ground up.

This role is responsible for managing high-volume scheduling workflows, supporting patient flow, coordinating treatment scheduling, and helping ensure efficient daily dental operations. The ideal candidate understands that great scheduling is about more than booking appointments; it directly impacts provider productivity, patient experience, and overall clinic success.

This is not a traditional receptionist role. The ideal candidate is comfortable working in a fast-paced, multi-provider environment and enjoys solving problems, coordinating complex schedules, and helping a growing practice operate at its best.

Why Join Us? This is an opportunity to become a key member of a growing dental team and help shape the patient experience at a brand-new clinic. We're building an environment focused on teamwork, operational excellence, and high-quality patient care, and we're looking for professionals who are excited to grow alongside us. In return, we offer competitive compensation, comprehensive benefits including medical, dental, vision, life and AD&D insurance, voluntary life coverage, 401(k), FSA/HSA options, and short-term disability coverage, as well as 15 days of paid time off annually, 8 floating holidays (varies by year), and tuition reimbursement to support your continued professional growth and development.

Key Responsibilities
Manage high-volume dental scheduling for multiple providers and operatories
Coordinate patient flow and appointment timing based on procedure type and provider needs
Support treatment plan scheduling and follow-up
Answer phones and manage incoming patient inquiries efficiently and professionally
Assist with insurance verification, referrals, and patient coordination
Maintain provider schedules within eClinicalWorks (ECW)
Work collaboratively with providers, assistants, hygienists, and leadership to optimize workflow
Help minimize scheduling gaps, cancellations, and operational bottlenecks
Escalate operational or patient concerns appropriately
Support front desk coverage and administrative workflow as needed
Qualifications
Minimum 2–3 years of dental front desk, scheduling, or treatment coordination experience
Experience working in a dental office with at least 8 chairs
Experience in a busy multi-provider dental office strongly preferred
Strong understanding of dental scheduling workflows and procedure timing
Experience with dental practice management systems or EHRs required
ECW experience preferred but not required
Strong multitasking, prioritization, and organizational skills
Ability to remain calm and efficient in fast-paced environments
Excellent communication and customer service skills
Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands, reach with hands and arms, stand, walk, walk up and down stairs, lift and/or move up to 25 pounds.

Pay: $25.00 - $34.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Application Question(s):
Do you have a strong understanding of dental scheduling workflows and procedure timing?

Experience:
dental front desk, scheduling, or treatment coordination : 2 years (Required)
working in an office with at least 8 chairs: 1 year (Required)
eClinicalWorks: 1 year (Preferred)
Ability to Commute:
Chicago, IL 60659 (Required)
Work Location: In person