full-time 26 days ago
LEAD MEDICAL RECEPTIONIST ~001~(Community Family Clinic) Idaho Falls
Community Council of Idaho
2100 Alan Street, Idaho Falls, ID 83404
16.50/hr
About the Practice
N/A Team Members
Software Software
Job Description
Status: Non-Exempt / HOURLY Regular Full Time Reports to: Clinic Administrator
Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays
Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)
Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
Coordinate clinic office meetings and front office activities
Direct levels of service and patient flow
Process A/P invoices
Oversee staff scheduling and performance assessments
Ability to make decisions in the process of troubleshooting problems for clinic providers
Schedule patient appointments
Check in patients in a positive and friendly manner
Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
Write payment receipts for patients
Oversee all aspects of clinic office billing operations
Handle the process of collections at time of service
Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
After business hours: log off computers, lock doors, and turn off radio and lights
Supervise front office staff
Work as part of a team and exhibit competent and effective communication skills
Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho’s client base
Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
Maintain standards of confidentiality of CC Idaho clients and records
Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations
Qualifications
Required
High School Diploma or GED
Ability to read, speak, and write in both English/Spanish in a business setting
Three-years of medical receptionist experience
Current driver's license and proof of auto insurance
Must pass a background check
Ability to operate standard office equipment and be proficient in Microsoft Office applications
Evidence of no communicable disease
Basic knowledge of Electronic Medical Records (EMR), Patient-Centered Medical Home (PCMH), and Uniform Data System (UDS)
Preferred
Associates degree
5 years’ experience in front desk operations
Current First Aid and CPR certification
Basic knowledge of Medicare
Basic knowledge of Medicare
Required Physical Demands
Is frequently required to stand, walk; climb or balance, sit, stoop, kneel, crouch, or crawl; reach with hands and arms.
Must be able to lift and/or move up to 20 pounds.
Work Environment
Work in an office setting; the work may be stressful; the noise level is moderate; may be exposed to electrical shock and fumes or airborne particles.
BENEFITS'
“CCI is a strong, non-profit agency to work with. They respect work-life balance and allow for flexibility when it is needed. Excellent premiums on benefits packages. Good working environment with opportunities for advancement."
Health Benefits
Medical Benefits
Dental benefits
Vision benefits
Financial Well-Being
Basic Life Insurance with Accidental death & dismemberment
Supplemental Voluntary Life
Long- and Short-Term Disability
Flexible Spending Accounts (Medical & Dependent Care)
401(k) retirement plan (Must be 21 years of age to participate)
Voluntary Benefit Options
Accident Insurance
Critical Illness
Legal Ease
Norton Life Lock
Verizon Discount Plan
Work/Life Balance (Regular Full Time)
Generous Paid Time Off Policy (PTO)
First year of service – 20 days
After five years of service – 25 days
After ten years of service – 30 days
After twenty years of service – 35 days
After thirty years of service – 40 days
Twelve Paid Holidays
Employee Assistance Program (EAP)
10 free sessions per each topic/situation
Assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Educational leave
Up to 5 hours per week to utilize towards education, upon approval and eligibility
Benefits: Medical, Dental, Vision, 401K, Vacation, Paid Holidays
Essential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned)
Supervise all aspects of clinic office operations in conjunction with organizational policies and procedures, maintaining a friendly, professional, patient-oriented environment
Coordinate clinic office meetings and front office activities
Direct levels of service and patient flow
Process A/P invoices
Oversee staff scheduling and performance assessments
Ability to make decisions in the process of troubleshooting problems for clinic providers
Schedule patient appointments
Check in patients in a positive and friendly manner
Ensure that patients do not wait more than 10 to 15 minutes past scheduled time of appointment
Collect insurance information, co-pays, payments toward balances, and payments toward deductibles
Write payment receipts for patients
Oversee all aspects of clinic office billing operations
Handle the process of collections at time of service
Assist counselors, doctors, and physician assistants as needed (making phone calls, pulling charts, checking healthy connections statuses of patients)
After business hours: log off computers, lock doors, and turn off radio and lights
Supervise front office staff
Work as part of a team and exhibit competent and effective communication skills
Demonstrate awareness and sensitivity to cultural issues and community practices of children and families of CC Idaho’s client base
Ability to multi-task, manage time, meet deadlines and remain calm and professional under pressure
Maintain standards of confidentiality of CC Idaho clients and records
Maintain strict confidentiality and compliance with HIPAA standards and other grant requirements
Perform all work duties and activities in compliance with CC Idaho, Joint Commission, OSHA and HIPAA regulations
Qualifications
Required
High School Diploma or GED
Ability to read, speak, and write in both English/Spanish in a business setting
Three-years of medical receptionist experience
Current driver's license and proof of auto insurance
Must pass a background check
Ability to operate standard office equipment and be proficient in Microsoft Office applications
Evidence of no communicable disease
Basic knowledge of Electronic Medical Records (EMR), Patient-Centered Medical Home (PCMH), and Uniform Data System (UDS)
Preferred
Associates degree
5 years’ experience in front desk operations
Current First Aid and CPR certification
Basic knowledge of Medicare
Basic knowledge of Medicare
Required Physical Demands
Is frequently required to stand, walk; climb or balance, sit, stoop, kneel, crouch, or crawl; reach with hands and arms.
Must be able to lift and/or move up to 20 pounds.
Work Environment
Work in an office setting; the work may be stressful; the noise level is moderate; may be exposed to electrical shock and fumes or airborne particles.
BENEFITS'
“CCI is a strong, non-profit agency to work with. They respect work-life balance and allow for flexibility when it is needed. Excellent premiums on benefits packages. Good working environment with opportunities for advancement."
Health Benefits
Medical Benefits
Dental benefits
Vision benefits
Financial Well-Being
Basic Life Insurance with Accidental death & dismemberment
Supplemental Voluntary Life
Long- and Short-Term Disability
Flexible Spending Accounts (Medical & Dependent Care)
401(k) retirement plan (Must be 21 years of age to participate)
Voluntary Benefit Options
Accident Insurance
Critical Illness
Legal Ease
Norton Life Lock
Verizon Discount Plan
Work/Life Balance (Regular Full Time)
Generous Paid Time Off Policy (PTO)
First year of service – 20 days
After five years of service – 25 days
After ten years of service – 30 days
After twenty years of service – 35 days
After thirty years of service – 40 days
Twelve Paid Holidays
Employee Assistance Program (EAP)
10 free sessions per each topic/situation
Assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being
Educational leave
Up to 5 hours per week to utilize towards education, upon approval and eligibility